kirkley Student
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My wireless won't connect to internet Broadcom 43225 802.11b/g/n

Pavilion dv6-2152nr
Microsoft Windows 7 (64-bit)

Recently I'm having issues with my wireless,  when i turn on my laptop i have been getting this message: "Error 701 HP - wireless module not found", then i install again the driver of wireless, but after some time the conection to internet turn off, it don't work unless  i restart the machine. I think I should reemplace the wireless card, but i don't know what kind of model i should buy. my laptop is dv6-2152nr

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-2100-entertainment-notebook-pc-serie...

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My wireless won't connect to internet Broadcom 43225 802.11b/g/n

Hi,

 

Please use part number 593837-001 to order. You may want to bookmark the following link for future references:

 

     http://partsurfer.hp.com/Search.aspx?SearchText=WA763UA

 

Part store does not have it, you can try:

 

           https://www.amazon.com/HP-WLAN-802-11-BEARKAT-593837-001/dp/B004FHWSTK

 

And the first manual on the following link shows you how to replace yourself (page 4-16):

 

     http://support.hp.com/us-en/product/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/4041735/model/4...

 

Regards.

 

BH
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My wireless won't connect to internet Broadcom 43225 802.11b/g/n

Hey @kirkley

 

I understand that you are having an issue with the WiFi on your HP Notebook. I will do my best to assist you but first I wanted to thank you for joining the HP Support Forums. Here is a list of steps that commonly resolve issues with wireless connectivity.

 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the drop down in the upper-right corner of the document.

 

If this reply helped, please use the Accept as Solution button. If you want to give me a virtual high five, please click the Thumbs Up icon below. 

 

Please let me know if you need anymore help! 

 

Thanks for joining in!

Have a good one Smiley Happy

EmeraldAvenger
I work on behalf of HP


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