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Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 1 of 12 (300 Views)
Accepted Solution

NIC in laptop not working

Product Name: Pavilion DV1000
Operating System: Microsoft Windows XP

I have an older HP Laptop DV1000 & the ethernet NIC stoped working. When I try to reinstall it, the Found New Hardware Wizard gives me this error message: Cannot Install the Hardware. The system can not find the file specified.

 

I tried uninstalling & reinstalling from the Hardware Manager with the same result. And I tried installing previous (older) versions of the driver that are already on the latptop with the same result.

 

The NIC is a REALtek RTL8139/810X, my OS is WIN XP PRO (32 bit)

 

Is there a way to fix, or am I going to need to replace the NIC. If I must replace it, where would I look for 1, what's the preferred replacement, etc..

 

I'd appreciate any help.  Thanks

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Accepted Solution

Re: NIC in laptop not working

You're very welcome.

 

I'm surprised the HP driver didn't work, but glad the last one I posted did.

 

It must be that your notebook has the older PCI NIC, which is why the other Realtek driver didn't work.  That one is for the newer PCI express NICs.

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Provost
Posts: 69,228
Member Since: ‎01-29-2009
Message 2 of 12 (288 Views)

Re: NIC in laptop not working

Hi,

 

Whay is your Pavilion DV1000 actually ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
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Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 3 of 12 (285 Views)

Re: NIC in laptop not working

HI,  The Product: Pavilion dv1000,  the p/n:  DZ677AV

Provost
Posts: 94,284
Member Since: ‎07-13-2010
Message 4 of 12 (268 Views)

Re: NIC in laptop not working

Hi:

 

You need this ethernet driver for your notebook...

 

ftp://ftp.hp.com/pub/softpaq/sp28001-28500/sp28485.exe

Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 5 of 12 (251 Views)

Re: NIC in laptop not working

Thanks for the link. I tried to install with that driver but I got the same error message:

 

Cannot install this Hardware

 

There was a problem installing this hardware

 

REALtec RTL8139/810X Family Fast Ethernet NIC

 

An error occured during the installation on the device

 

The System cannot find the file specified

 

Click Finish to close Wizard

 

:(

Provost
Posts: 94,284
Member Since: ‎07-13-2010
Message 6 of 12 (246 Views)

Re: NIC in laptop not working

Try the ethernet driver directly from Realtek.

 

Download, unzip and run the setup application from the 2nd file listed at the link below.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTy...

Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 7 of 12 (243 Views)

Re: NIC in laptop not working

Hi,  I get an error message that says "This version is for Windows Vista only"

Provost
Posts: 94,284
Member Since: ‎07-13-2010
Message 8 of 12 (237 Views)

Re: NIC in laptop not working

[ Edited ]

Oops.

 

Use the 4th driver on the list...

 

If that one doesn't work, try this one instead...3rd one on the list.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=6&Level=5&Conn=4&DownTy...

Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 9 of 12 (224 Views)

Re: NIC in laptop not working

Hi, When I tried to use the 4th one I rec'd a message  "REALtec Ethernet controller was not found"

 

When I installed the last one that you suggested...  IT WORKED..!

 

Thank You...  Thank You...  Thank You... Thank You..! 

 

In fact it is working better now than it has in a Very Long Time   :)

Provost
Posts: 94,284
Member Since: ‎07-13-2010
Message 10 of 12 (222 Views)

Re: NIC in laptop not working

You're very welcome.

 

I'm surprised the HP driver didn't work, but glad the last one I posted did.

 

It must be that your notebook has the older PCI NIC, which is why the other Realtek driver didn't work.  That one is for the newer PCI express NICs.

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