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HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Microsoft Windows 10 (64-bit)

Hi i need help ive tried all the fixes youcan find on the web im suppossed to get  1gbps but instead im getting 100mbps please help.

2 REPLIES 2
HP Recommended

my model number is 2J4W0AV and ive tried many fixes 

 

HP Recommended

Hi @Cammie4,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing an issue with your HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV) not achieving 1 Gbps speeds and instead capping at 100 Mbps, here are some steps you can follow to diagnose and fix the problem:
 

1. Check Ethernet Cable

  • Ensure you are using a Cat 5e, Cat 6, or higher-rated Ethernet cable. Older cables (like Cat 5) only support up to 100 Mbps speeds, while Cat 5e or Cat 6 can handle 1 Gbps.

2. Check Ethernet Port Settings

  • Go to Device Manager:
    • Right-click on the Start Menu and select Device Manager.
  • Expand Network Adapters.
  • Right-click on your Ethernet adapter (it may be listed as Intel, Realtek, or another brand) and select Properties.
  • Go to the Advanced tab.
  • Look for a setting called Speed & Duplex.
    • Change it from Auto-Negotiation to 1.0 Gbps Full Duplex.

3. Check Network Adapter Drivers

  • Make sure your network adapter drivers are up to date.
    • You can do this by going to Device Manager, expanding Network Adapters, right-clicking your Ethernet adapter, and selecting Update driver.
    • Alternatively, you can download the latest driver from the manufacturer's website (e.g., Intel or Realtek).

4. Router and Switch Configuration

  • Verify that the Ethernet port on your router or switch supports 1 Gbps. Some ports may be limited to 100 Mbps.
  • Try connecting your laptop to a different port on the router to rule out port limitations.
  • Restart the router and ensure no bandwidth-limiting settings (like QoS or bandwidth capping) are enabled.

5. Check Network Cable & Port

  • Test the laptop with a different Ethernet cable.
  • Test the laptop on a different network if possible to rule out issues with your router or ISP.

6. Check ISP Plan

  • Verify with your ISP that your plan supports 1 Gbps speeds, and confirm that they are delivering those speeds to your home.

7. Run a Speed Test

  • After making the above changes, run a speed test using a reliable service (like speedtest.net) while connected to Ethernet.

Refer to this document: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV) User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.