Need Ethernet help

[Cammie4]

Hi i need help ive tried all the fixes youcan find on the web im suppossed to get  1gbps but instead im getting 100mbps please help.

[Cammie4]

my model number is 2J4W0AV and ive tried many fixes 

[A_Gayathri]

Hi @Cammie4,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV) not achieving 1 Gbps speeds and instead capping at 100 Mbps, here are some steps you can follow to diagnose and fix the problem:
 

1. Check Ethernet Cable

• Ensure you are using a Cat 5e, Cat 6, or higher-rated Ethernet cable. Older cables (like Cat 5) only support up to 100 Mbps speeds, while Cat 5e or Cat 6 can handle 1 Gbps.

2. Check Ethernet Port Settings

• Go to Device Manager:
  • Right-click on the Start Menu and select Device Manager.
• Expand Network Adapters.
• Right-click on your Ethernet adapter (it may be listed as Intel, Realtek, or another brand) and select Properties.
• Go to the Advanced tab.
• Look for a setting called Speed & Duplex.
  • Change it from Auto-Negotiation to 1.0 Gbps Full Duplex.

3. Check Network Adapter Drivers

• Make sure your network adapter drivers are up to date.
  • You can do this by going to Device Manager, expanding Network Adapters, right-clicking your Ethernet adapter, and selecting Update driver.
  • Alternatively, you can download the latest driver from the manufacturer's website (e.g., Intel or Realtek).

4. Router and Switch Configuration

• Verify that the Ethernet port on your router or switch supports 1 Gbps. Some ports may be limited to 100 Mbps.
• Try connecting your laptop to a different port on the router to rule out port limitations.
• Restart the router and ensure no bandwidth-limiting settings (like QoS or bandwidth capping) are enabled.

5. Check Network Cable & Port

• Test the laptop with a different Ethernet cable.
• Test the laptop on a different network if possible to rule out issues with your router or ISP.

6. Check ISP Plan

• Verify with your ISP that your plan supports 1 Gbps speeds, and confirm that they are delivering those speeds to your home.

7. Run a Speed Test

• After making the above changes, run a speed test using a reliable service (like speedtest.net) while connected to Ethernet.

Refer to this document: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV) User manual

I hope this helps. 

Take care and have a good day.

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