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HP Recommended
HP Pavilion G6 2393 sr
Microsoft Windows 10 (64-bit)

We need a workable driver for bluetooth, a standard from Microsoft, does not fit. I bought a bluetooth headset, connect it to a laptop, it connects, but the microphone doesn’t work on the headphones, there is sound in the speakers. Attention: After minutes 2, and maybe after 30 seconds, the headphones are disconnected from the laptop. It happens like this: the song is playing in the headphones, the sound starts to disappear, completely disappeared, complete silence. After 10 seconds, the headphones report that they are disabled. In this case, the laptop is connected to the headphones, it is impossible to remove and disconnect the device.
There are no such problems with the phone. I tried to connect to a laptop from another manufacturer, the microphone does not have such problems. Ie the problem is in the device or driver.
Device: HP Pavilion G6 2393sr

OS; Windows 10 x64 1809 17763.55

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1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

This was the only W10 Bluetooth driver HP released for the Mediatek/Ralink wifi adapter...

 

11.0.761.0 Rev.A

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

This was the only W10 Bluetooth driver HP released for the Mediatek/Ralink wifi adapter...

 

11.0.761.0 Rev.A

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

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