Need to update driver for my wireless mouse

[Raylentless]

I have a HP Laptop Model 17-cn2xxx.  The wireless mouse that came with my laptop computer is not connecting, is there a driver update. Battery has been replaced

[Raj_05]

Hi @Raylentless,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To troubleshoot issues with your wireless mouse on your HP laptop, you can follow these steps.

Check Mouse and USB Receiver:

• Ensure that the mouse and the USB receiver are properly connected.
• Try using the mouse on a different computer to confirm if the issue is with the mouse or the laptop.

Check Batteries:

• Even if you've replaced the batteries, double-check that they are inserted correctly.
• Confirm that the new batteries are functional. Test them in another device if possible.

Reset the Wireless Connection:

• Some wireless mice come with a reset button on the bottom. Press it to reset the connection.
• If there's a Connect button on the USB receiver, press it, and then press the Connect button on the mouse.

Check Device Manager:

• Open Device Manager on your laptop and check for any issues with the mouse or USB receiver. Update the drivers if needed.
  • Right-click on the Start button, select "Device Manager," and look for the mouse or USB receiver under the "Mice and other pointing devices" or "Universal Serial Bus controllers" section.
  • If there's an issue, you can right-click and select "Update driver" or "Uninstall device," then reconnect the mouse to let Windows reinstall the drivers.

Check for Driver Updates:

• Visit the official HP support website: HP Customer Support
• Enter your laptop model (17-cn2xxx) and look for driver updates, especially for the mouse or USB receiver.

Windows Update:

• Ensure your operating system is up to date with the latest Windows updates.
  • Go to Settings > Update & Security > Windows Update and check for updates.

Bluetooth Settings (if applicable):

• If your mouse uses Bluetooth, ensure Bluetooth is enabled on your laptop.
• Go to Settings > Devices > Bluetooth & other devices and make sure Bluetooth is turned on.

Try a Different USB Port:

• If the USB receiver is plugged into a USB hub, try plugging it directly into a USB port on the laptop.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support