Network Adapter Code 10 Error - No WiFi Networks Can Be Found

[Peter_T1]

Wireless AC 9560 adapter keeps experiencing Code 10 error. No wireless icon in bottom toolbar, no WiFi networks can be found; can only connect through Ethernet cable.

Tried several fixes mentioned by others with the same problem, including:

1) Uninstall/disable adapter, restart laptop, then reinstall/enable adapter

2) Downloaded newest WiFi driver from Intel website (Clean installation)

3) Factory reset through BIOS

4) Reseated WiFi adapter and battery

Also ran hardware test through BIOS for wireless module, which passed. Nothing works. I think my remaining options are to either go to a service center or purchase a warranty extension, which may or may not cover this issue... Any help is appreciated!

[The_Fossette]

@Peter_T1

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Peter_T1]

Hello, thanks for the response. I've tried all of the fixes you mentioned but none of them worked. The specific adapter (Wireless AC 5960) doesn't show up anymore under "Network adapters" (See below) even after I've downloaded all of the drivers found under "Driver-Network" from the link you provided (Except the Bluetooth ones). The network controller is also not working (Code 28) as can be seen below.

Also, ever since I reseated the battery, whenever I boot up my laptop, it tells me that the storage capacity of the battery is lower than expected and it should replaced. I'm not sure if this is relevant but I thought I should let you know. Thanks again for your support.

[The_Fossette]

@Peter_T1

For the battery issue, I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

For the wireless issue, I recommend you run a test on the wireless card following the steps in the below article.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe