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‎08-04-2020 10:05 PM

HP Recommended
Product: HP ENVY X360

I purchased a HP Envy on yesterday and when i went to set it up the wireless network and audio adapter is not found. I have tried everything to add the adapters but nothing works. 

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5 REPLIES 5

‎08-04-2020 10:09 PM

HP Recommended

@Mrsfallonbailey 

 

What is your HP ENVY X360  ?  Please use the following way to find out model/product of your machine


             https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
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‎08-04-2020 10:17 PM

HP Recommended

HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop

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‎08-04-2020 10:21 PM

HP Recommended

15M-DR1012 

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‎08-04-2020 10:59 PM

HP Recommended

@Mrsfallonbailey 

 

Please follow the guide above to find model/product of your machine or use the following way

 

         https://support.hp.com/us-en/document/c03754824 

 

Is it your first notebook/laptop ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-05-2020 05:33 AM

HP Recommended

No this is my third laptop. Are you asking me for the model #? Can you help me fix my laptop? 

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