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Mrsfallonbailey
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Network Adapter not found on computer for wireless or sound

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HP ENVY X360

I purchased a HP Envy on yesterday and when i went to set it up the wireless network and audio adapter is not found. I have tried everything to add the adapters but nothing works. 

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banhien
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@Mrsfallonbailey 

 

What is your HP ENVY X360  ?  Please use the following way to find out model/product of your machine


             https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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Mrsfallonbailey
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HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop

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Mrsfallonbailey
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15M-DR1012 

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banhien
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@Mrsfallonbailey 

 

Please follow the guide above to find model/product of your machine or use the following way

 

         https://support.hp.com/us-en/document/c03754824 

 

Is it your first notebook/laptop ?

 

Regards.

BH
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Mrsfallonbailey
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No this is my third laptop. Are you asking me for the model #? Can you help me fix my laptop? 

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