Network Settings Inaccessible

[s1helly]

My internet isn't working and and none of the wifi settings are showing up. I can't even look at available wifi networks. Airplane mode won't even work. I've already tried seeing if something was disabled but nothing was. I've restarted my laptop about 10 times now. I can't download any new drivers or updates because I can't connect to the internet. Help!

[ub6424]

Hello @s1helly 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/ take screenshot or picture/ paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Network adapters>

--->>> Send screenshot / picture

(3) Please report your results