10-22-2022 08:06 AM
My internet isn't working and and none of the wifi settings are showing up. I can't even look at available wifi networks. Airplane mode won't even work. I've already tried seeing if something was disabled but nothing was. I've restarted my laptop about 10 times now. I can't download any new drivers or updates because I can't connect to the internet. Help!
10-22-2022 09:37 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/ take screenshot or picture/ paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ?
- Expand <Network adapters>
--->>> Send screenshot / picture
(3) Please report your results
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