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DmitryY
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Solved!

Network adapter diasappesrs

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Envy x360 convertible 15
Microsoft Windows 10 (64-bit)

Hello,

Couple of days ago I switched on my laptop and found that it does not connect to the network. Quick search revealed that the computer does not see me network adapter (intel ac7265). I downloaded and installed all updates for bios, firmware and network, but it sti

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praveen196
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@DmitryY

 

I understand your concerns.

 

Please perform the below steps and check.

 

Step 1 Network Troubleshooter - 

1) In the search box, type and open "Troubleshooter". 

2) Click on "Network and Internet". 

3) Click on "Internet Connections".  

 

Step 2 Run Network commands - 

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes. 

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: 

Type netsh winsock reset and press Enter. 

Type netsh int ip reset and press Enter. 

Type ipconfig /release and press Enter. 

Type ipconfig /renew and press Enter. 

Type ipconfig /flushdns and press Enter. 

 

Step 3 Re-install the Network Adapter - 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results. 

2) In Device Manager, select Network adapters > the network adapter name. 

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall. 

4) Restart the computer.  

 

If the issue still persists, please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

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Kumar0307
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@DmitryY, Welcome to the HP Support Community!

 

Kindly perform the steps mentioned in this document to resolve this issue - Wireless Network and Internet Troubleshooting

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

 

Let us run a test on the hardware components of the PC

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform Component Test > Network. Share the result on your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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DmitryY
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Hi Kumar0307,

Thank you for getting back to me and offering help.

There are no updates available.

When I perform component test, I get following message: “UEFI Networking does not appear to be supported or enabled on the system. Please check the BIOS settings to make sure UEFI network option ROMs are enabled and that UEFI network boot is enabled”. When I check BIOS settings I found that network boot is enabled and network protocol is set as IPv4+IPv6 UEFI.

Please let me know what are my options.

Best,

Dmitry

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praveen196
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@DmitryY

 

I understand your concerns.

 

Please perform the below steps and check.

 

Step 1 Network Troubleshooter - 

1) In the search box, type and open "Troubleshooter". 

2) Click on "Network and Internet". 

3) Click on "Internet Connections".  

 

Step 2 Run Network commands - 

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes. 

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: 

Type netsh winsock reset and press Enter. 

Type netsh int ip reset and press Enter. 

Type ipconfig /release and press Enter. 

Type ipconfig /renew and press Enter. 

Type ipconfig /flushdns and press Enter. 

 

Step 3 Re-install the Network Adapter - 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results. 

2) In Device Manager, select Network adapters > the network adapter name. 

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall. 

4) Restart the computer.  

 

If the issue still persists, please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

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