Network adapter dissapeared HP Notebook 15s-fq1009ni

[LARWII]

hello..i am not able to find windows 10 drivers for HP Notebook 15s-fq1009ni laptop.. S/N# [Personal Information Removed]. No drivers are available even when i try to choose a different OS. please assist

[Echo_Lake]

@LARWII

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• When was the last time it worked fine?

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LARWII]

Hi Lake, thank you very much for your assistance. i have already formatted the laptop with a new windows 10 pro os. but still am not able to get any drivers from HP support site. The S/N#  of the laptop is 5CD010C09B..if you can assist me to get drivers for this laptop, that will be very helpful. HP support assistant cant help me because i cant connect to the internet.. i dont have any network adapter drivers..my laptop also doesnt have any LAN ports.. it can only connect to wifi..please send me a link where i can get the drivers

[Echo_Lake]

@LARWII

Thank you for posting back. 

Let's try this SP112523 File Download this should fix the issue.
 

Keep me posted! 

[LARWII]

[Echo_Lake]

@LARWII

Thank you for posting back.

Select the first option to update the BIOS and follow the onscreen instructions. 

[LARWII]

Hi if you check on the picture that i sent you earlier, the first option reads that "the BIOS update is not compatible with this device" so what to do?

[destop-qqte8cn]

intel(R)82579LMgigBIT NETWORKC CONNETION VLAN ID NOTSUPOTED

[Echo_Lake]

@LARWII

Thank you for posting back. 

Have you tried installing the softpaq: SP112523 File Download 

Keep me posted! 

[Echo_Lake]

@destop-qqte8cn

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent Window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• Could you please share the picture of the error message screen?

Keep me posted for further assistance.