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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: Network adapter getting uninstalled frequently automatic...

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11-15-2019 10:41 AM
product name Hp notebook 15-ay503tx
Wireless network adapter 802.11 bgn
Its not working properly .It gets uninstalled automatically then i have clean reboot my pc then it gets installed then it works fine for 30 40 mins sometines 20 mins and again gets uninstalled and disconnets me from internet
I have tried following options
1.installing latest updated driver from hp.com
2.uncheck power management "allow comp to stop this device for power saving"
3.reseating adapter
4.network reset from setting
11-15-2019 12:14 PM - edited 11-15-2019 12:15 PM
Hi:
There is a newer wifi driver than what is listed on your notebook's support page.
The only suggestion I can offer would be to try this one...
This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE andRTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.
2024.0.10.103/2024.0.4.108 Aug 22, 2019
https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe
Before you install the driver, download and save the above driver.
Right click on the Realtek wifi adapter.
Select Uninstall. Check the Uninstall driver box.
Restart the PC and install the above updated driver.
11-16-2019 10:40 AM - edited 11-16-2019 10:40 AM
That doesn't sound good.
You might have a defective wifi adapter since it is giving you so much trouble.
The only other suggestions I can offer would be to back up your files and reset the PC and rule out a software/Windows issue.
If that doesn't fix the problem, then you may want to replace the wifi adapter.
If you are going to go through the trouble to replace it, you may as well upgrade the card to the only dual band AC card that works with one antenna cable.
Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
HP part # L17365-005.
The only place I have been able to find this model is on eBay.
https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15