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HP Recommended
HP Spectre 15-eb1 x360 Convertible Laptop PC IDS Base Model
Microsoft Windows 11

Completed all of the following.  NONE solved the problem.

Additional suggestions are welcomed.

1. Ran Internet connection troubleshooter

2. Enabled wi-fi adapter in Network Connections

3. Updated network adapter drivers

4. Re-installed network adapter

5. Performed network reset


Accepted Solutions
HP Recommended

Ahhh yes...

Fn + Esc

View solution in original post

HP Recommended

Hello @fjm1973 

Sorry to hear that you are having problems ... I would like to help you.


Let me check your current system configuration before we focus on the network ...


(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:


OS Name


System Model

System SKU

( equals HP product number (p/n) )


BIOS Version/Date


(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot


(3Please report your results

HP Recommended

Windows 11 Pro

10.0.22000 Build 22000

HP Spectre x360 Convertible 15t-eb100


11th gen Intel Core i7-1165G7 @ 2.80 GHz, 2701 Mhz, 4 Core, 8 Logical processors

AMI F.08, 7/26/2021


network adapter:  Intel Wi-Fi 6 AX201  160 MHz



HP Recommended

Hello @fjm1973 


(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11


(2Download and install BIOS Update

HP Notebook System BIOS Update

F.11 Rev.A10.9 MBAug 10, 2022Download


Why should you install the update ?


Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.




(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A0.5 MBAug 27, 2021Download

Intel Dynamic Tuning Driver

8.7.10601.21688 Rev.A15.9 MBAug 27, 2021Download

Intel Integrated Sensor Solution Driver Rev.A0.7 MBAug 27, 2021Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.B17.3 MBAug 27, 2021Download

Intel Serial IO Driver

30.100.2104.1 Rev.A0.8 MBAug 27, 2021Download


(6Restart Windows

(7Download and install / update 

(8) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver



(9Restart Windows

(10Test <wireless> your notebook

(11Please report your results

HP Recommended

How do I "download" when I am unable to get on a network (the issue itself).



HP Recommended

Hello @fjm1973 


@fjm1973 wrote:

How do I "download" when I am unable to get on a network (the issue itself).



Use another computer to download and save the files on <USB flash drive>. Ask a friend/neighbour/acquaintance if you don't have a second computer.


Kind regards



HP Recommended

Restore did not work.  I tried this last Friday as well.  Message indicates it did not work and suggests deactivating antivirus software.  I had already uninstalled Norton prior to each try of system restore.

Let's get back to basics:

1.  Since the laptop is less than a year old, shouldn't I be entitled to HP live support?

2.  If so, how do I access it?  I have had not luck accessing live support (even chat).  Part of issue is that the serial number I enter is not accepted.  (WHY IS THERE NO SERIAL NUMBER ON THE LAPTOP?)

All I have to go by is the material I copied and saved when the laptop was delivered and assumed this was the serial number:  



HP Recommended

Ahhh yes...

Fn + Esc

HP Recommended

Try these things first to help you fix or narrow down the connection problem.

Make sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, make sure Airplane mode is turned off.

Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again.

Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network. To learn more about the differences between 2.4 GHz networks and 5 GHz networks, check out Wi-Fi problems and your home layout.

Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)

Run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problems.

To run the Network troubleshooter

Select Start > Settings > System > Troubleshoot > Other troubleshooters .

Under Other, select Network Adapter > Run.

Follow the steps in the troubleshooter and see if that fixes the problem.

Restart your modem and wireless router. This helps create a new connection to your internet service provider (ISP).

When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps.

Note: If you have a cable modem/Wi-Fi router combo device, you only need to follow the steps for the single device.

Unplug the power cable for the router from the power source.

Unplug the power cable for the modem from the power source.

Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.

Wait at least 30 seconds or so.

If you had to remove the battery from the modem, put it back in.

Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.

Plug your router back into the power source.

Wait a few minutes for the modem and router to fully power on. You can usually tell when they’re ready by looking at the status lights on the two devices.

On your PC, try to connect again.



Rachel Gomez

HP Recommended

Hello @fjm1973 Please report back

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.