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‎06-06-2021 11:06 PM - edited ‎06-06-2021 11:17 PM

HP Recommended
Product: Hp pavilion x360 convertible 15-cr0xxx
Operating System: Microsoft Windows 10 (64-bit)

The Realtek RTL8822BE 802.11ac PCIe Adapter adapter is experiencing driver -or hardware-related problems. 

Even though I have Internet connection on all my other devices I cannot connect on my laptop. This is the error that is coming up as I try troubleshooting. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2021 11:21 PM

HP Recommended

@tdgillett 

 

Please download the following drivers and save on your computer - you can use a different computer to doanload

 

        Wifi:               https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

        Bluetooth:   https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

 

Uninstall wifi adapter from Device Manager

Install above downloaded files to your machine.

 

Hope this helps

 

Regards/

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎06-06-2021 11:21 PM

HP Recommended

@tdgillett 

 

Please download the following drivers and save on your computer - you can use a different computer to doanload

 

        Wifi:               https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

        Bluetooth:   https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

 

Uninstall wifi adapter from Device Manager

Install above downloaded files to your machine.

 

Hope this helps

 

Regards/

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-06-2021 11:23 PM

HP Recommended

Thank you for helping.

 

how do I uninstall the wifi adapter?

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‎06-07-2021 03:34 PM

HP Recommended

Hi. How do I uninstall the wifi driver?

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