Network connection

[7728]

I got HP laptop 

wifi is on but network connection isn’t working 

[VikramTheGreat]

Hi @7728,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP laptop shows Wi-Fi as "On" but you can’t connect to the internet, here are the steps to try and fix the issue.

1. Restart Your Laptop and Router

• Power off your laptop.
• Unplug your router/modem for 30 seconds, then plug it back in.
• Turn your laptop back on and try reconnecting.

2. Forget and Reconnect to the Network

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Select your Wi-Fi network and click Forget.
• Reconnect by entering the password again.

3. Run HP Network Diagnostics

• Search for HP Support Assistant in the Start menu.
• Open it and go to Troubleshooting and Fixes > Internet and Security > HP Network Check.
• Follow the prompts to diagnose and fix issues.

4. Check IP Configuration

• Open Command Prompt and type:
• ipconfig /all
  • If your IP address starts with 169.254, it means your laptop isn’t getting a valid IP from the router.

         Try:

• ipconfig /release
• ipconfig /renew

5. Update Network Drivers

• Go to Device Manager > Network adapters.
• Right-click your Wi-Fi adapter (e.g., Realtek, Intel) > Update driver.
• Choose Search automatically for drivers.

6. Reset Network Settings

• Go to Settings > Network & Internet > Status.
• Scroll down and click Network reset.
• Restart your laptop after the reset.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support