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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- Notebook Wireless and Networking
- Network connection

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06-06-2025 11:30 AM
Hi @7728,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
If your HP laptop shows Wi-Fi as "On" but you can’t connect to the internet, here are the steps to try and fix the issue.
1. Restart Your Laptop and Router
- Power off your laptop.
- Unplug your router/modem for 30 seconds, then plug it back in.
- Turn your laptop back on and try reconnecting.
2. Forget and Reconnect to the Network
- Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
- Select your Wi-Fi network and click Forget.
- Reconnect by entering the password again.
3. Run HP Network Diagnostics
- Search for HP Support Assistant in the Start menu.
- Open it and go to Troubleshooting and Fixes > Internet and Security > HP Network Check.
- Follow the prompts to diagnose and fix issues.
4. Check IP Configuration
- Open Command Prompt and type:
- ipconfig /all
- If your IP address starts with 169.254, it means your laptop isn’t getting a valid IP from the router.
Try:
- ipconfig /release
- ipconfig /renew
5. Update Network Drivers
- Go to Device Manager > Network adapters.
- Right-click your Wi-Fi adapter (e.g., Realtek, Intel) > Update driver.
- Choose Search automatically for drivers.
6. Reset Network Settings
- Go to Settings > Network & Internet > Status.
- Scroll down and click Network reset.
- Restart your laptop after the reset.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support