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AllanUK Honor Student
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Network drivers

Example: Pavilion g6
Microsoft Windows 7 (64-bit)

Recently the hard drive failed on my notebook and I had to replace it. I installed a clean version of Windows 7 Home Premium 64 and I find that I now can not access the internet via my notebook.  On checking via the device manager I find that the Ethernet Controller; Network Controller; PCI Device; PCI Simple Communications Controller and SM Bus Controller all show the same message on the status of the device, i.e. 'The drivers for this device are not installed (Code 28)'

Can anyone help me to resolve this issue or can anyone tell me the name of the manufacturer of the network card used by HP on Pavilion g6 notebooks.

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Provost Provost
Provost
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Network drivers

Hi:

 

What is the full model number or product number of your notebook?

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

 

Also post the hardware ID for the Network Controller device because there can be one of several different model wifi adapters HP could have installed in your PC.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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AllanUK Honor Student
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Hi Paul,

 

Thank you for respnding.

 

The product number is:-

A5M45EA#ABU

 

I checked the ID for the network controller as you asked and the following is what I found:-

PCI\VEN_1814&DEV_5390&SUBSYS_1636103C&REV_00

PCI\VEN_1814&DEV_5390&SUBSYS_1636103C

PCI\VEN_1814&DEV_5390&CC_028000

PCI\VEN_1814&DEV_5390&CC_0280

 

 

 

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You're very welcome.

 

Here are the links to the drivers you need...

 

SM Bus Controller:  Install this driver first, and restart the PC.

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52791.exe

 

PCI Simple Communications Controller:

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52794.exe

 

Ethernet Controller:

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55031.exe

 

Network Controller:

 

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

 

PCI Device:

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55030.exe

 

Here is the link to the support page for your model notebook...There may be other optional software you may want to install.

 

https://support.hp.com/us-en/product/hp-pavilion-g6-1200-notebook-pc-series/5145704/model/5196834

AllanUK Honor Student
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Thank you very much Paul, can't thank you enough.

Everything OK now, back on the internet with a re-vamped notebook.

Keep up the good work helping people like me.

 

Best wishes,

 

Allan

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Anytime, Allan.

 

Glad to have been of assistance.

 

Best regards,

 

Paul

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