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07-31-2024 01:29 PM - edited 07-31-2024 01:31 PM
Hi, HP Team, I'm getting problems with this computer because the Wi-Fi keeps disconnecting by itself and when tried to download a 4gb iso it downloads at 4.0 MB per second, and it slow down, and it stop. And says "Network issue" even though the Wi-Fi is fine. And when I get closer to the router it still at 4.0 MB and it still says, "Network Issue". And I update the network drivers and reset it and it still doing it. Can you give any suggestions or ideas thanks! 😊
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07-31-2024 02:05 PM
Try the W10 Intel Wi-Fi and Bluetooth drivers from my google drive folder:
https://drive.google.com/file/d/136DoUPBovBTDcCzapWnTrwEujPZXIN2t/view?usp=sharing
These were the last ones ever released by Intel.
07-31-2024 02:05 PM
Try the W10 Intel Wi-Fi and Bluetooth drivers from my google drive folder:
https://drive.google.com/file/d/136DoUPBovBTDcCzapWnTrwEujPZXIN2t/view?usp=sharing
These were the last ones ever released by Intel.
07-31-2024 02:35 PM
Sorry that the drivers didn't help any.
The only suggestion I can offer would be to either use a USB dual band Wi-Fi adapter or replace the internal Intel M.2 Wi-Fi card with a newer model that has support for W11.
The service manual indicates your notebook has this Intel Wi-Fi card part number -- 710663-001, which is a M.2 form factor card.
Here's a picture of what your notebook's Wi-Fi card looks like:
New HP 710663-001 Intel Dual Band Wireless-AC 7260 7260NGW Bluetooth PCIe NGFF | eBay
While I cannot guarantee it will work, I would try installing this model card and if it does work, it should work much better.
Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro HP part # / SPS #L35282-005
Chapter 5 has the Wi-Fi card removal and replacement procedure:
The antenna wires are very thin and delicate so use extreme caution when removing and replacing the antenna wires.
This video may be of help for how to remove and replace a typical M.2 Wi-Fi adapter:
Replace the Wireless LAN Module | HP EliteBook 850 G5 Notebook | HP Support (youtube.com)