Network problems no wifi = pc doesn't know wifi

[Lynse]

Hello,

I wanted to 'clean" my pc because it was full of viruses and programs I didn't need. So I removed everything by setting it back to factory mode. When I wanted to instal a network, my pc didn't know what it was it was blank. I skipped it and I could use my pc but without wifi ( you can't even find the wifi icon in installing, it's like it doesn't know what wifi is). I hope someone can help, I know it was stupid to do that, but I did it. Thanks in advance 

Lynse

[Lil_Boy_Blue]

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers
PAUSE
msinfo32
PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

If you can begin posting some details we may get a result quite quickly.

[Lynse]

Hey, 

Thanks you for helping. I don't know much of computers so I will puts some photos with it so you can look. I did what you ask and than this black screen came and nothing happened except that they were words , see photo.

I don't know if its normal that the system SKU number is different. Apparently It doesn't work to add photos. 

PC model : hp pavilion x360 convertible 

Model: 13-s161nb

[edit]

P/N T1N28EA#UUG

Notice I am from Belgium so my pc is in Dutch that makes it way harder.

So I copied the SKU number (my pc that infound) in notepad and changed it to LBB.bat but nothing happened so I added that long code with powershell and stuff and that  a black screen appears and says no network adapters found , the following command was not found: Lan show interfaces. 

The wireless Autoconfig service (wlansvc) is not running , twice on screen, and then press any key to continue. I did that and new information appears but suddenly it disappeared. 

[Lil_Boy_Blue]

Hi

So you have a HP Pavilion x360 - 13-s161nb (ENERGY STAR)

https://support.hp.com/gb-en/product/hp-pavilion-13-s100-x360-convertible-pc/8499316/model/9483803/m...

If you change the 'gb-en' to your local lingua franca then it may help.  EG:

https://support.hp.com/be-nl/product/hp-pavilion-13-s100-x360-convertible-pc/8499316/model/9483803

So try

WinKey + R

type 

cmd.exe pause

You get a screen, type the LBB.bat commands as and when

C:\>getmac

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 \Device\Tcpip_{}
BB-BB-BB-BB-BB-28 Media disconnected
48-48-48-48-48-28 Media disconnected

Copy and paste like the above, or  

C:\>getmac >> C:\Users\LBB\getmac.txt   generates a text file in my (or Lynse) user area.

and it tells me there are 3 devices, Wi-Fi; Ethernet and Bluetooth.

No need for photos then, simple copy and paste via the >> REDIRECT command.

~~~~~~

C:\>netsh wlan show interfaces

There is 1 interface on the system:

Name : WiFi
Description : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
GUID : 
Physical address : 
State : connected
SSID : WhiffyOne
BSSID : 
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 6
Receive rate (Mbps) : 72.2
Transmit rate (Mbps) : 72.2
Signal : 85%
Profile : Whiffy)ne

Hosted network status : Not available

C:\>netsh wlan show drivers

Interface name: WiFi

Driver : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Vendor : Realtek Semiconductor Corp.
Provider : Realtek Semiconductor Corp.
Date : 22/03/2019
Version : 2024.0.4.108
INF file : oem4.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11g 802.11b
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
WPA2-Personal CCMP
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined TKIP
Vendor defined CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

~~~~~~

Please do the best you can.  I think the foto failed.

[Lynse]

Hey

I'm so sorry but I don't understand what I have to do. So I did winkey r and typed the code then I got the black screen that says 

C:\Users\Lynse> 

But when i want to add the LBB it doesn't work. Can you maybe write it step by step because it's really hard for me to know what to do. When I typed a  code wlan  show interfaces etc. They said it wasn't running... 

Thanks again:(

[Lil_Boy_Blue]

Hi

Sorry, at no point do you need to type LBB.

I have attached a file called LynseBAT.doc, rename it Lynse.bat please.

[Lynse]

Hey, 

So I did it and when I types netsh lan show interfaces , it says that that the wired autoconfig service (dot3svc) is not running.

Same for netsh wlan show drivers but then between brackets (wlansvc). At the end when I typed everything its says warning name resolution of internetbeacon.com.nsedge.net failed. 

Thnx

[Lil_Boy_Blue]

So

Unless the Wi-Fi adapter has been physically changed, damaged or worked loose, we can try and bluff our way thru.

These are the drivers to download...........

HP Wireless Button Driver -- 1.1.5.1Rev.A 4.7MB Jul 15 2015 Download

Realtek Local Area Network (LAN) Driver -- 10.1.505.2015 Rev.C 12.7 MB Jul 24, 2015 Download

Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers -- 2023.15.701.2015 Rev.A 32.5 MB Aug 18 2015 Download

Realtek RTL8xxx Series Bluetooth Driver

1.6.1015.3008 Rev.S 2.6 MB Jun 28, 2019 Download

Realtek RTL8xxx Wireless LAN Drivers

2024.0.8.107/2024.0.4.108 Rev.S 14.4 MB Jun 5, 2019 Download

Worst case scenario you try the wrong one first.

The pictures may not be relevant, but the first one shows I have a Wi-FI.

2 & 3 are my final settings.

Number 4 is showing things can be hidden in Device Manager meaning you cant install them,

until you find them.

Please try this new approach and ask again as needed.

[Lynse]

Hey, 

I don't know why but I can't send pictures but when I went to view and then show hidden divices and then looked I couldn't see zyxel g-202. Also different from the picture that I dont have as much adapters as there only 5 , 3 aren't hidden but there is a warning sign next to it and 3 who were hidden. You send me also a couple of things that I should download on the pc but as u know I dont have wifi so I can't install it. Can I do it if i first install on a USB stick and then plug it in in the pc? 

[Lil_Boy_Blue]

Hi

Options are always

Wi-Fi

Ethernet

USB/DVD

BlueTooth from a SmartPhone.

I suspect USB is your only choice.