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Lynse
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Network problems no wifi = pc doesn't know wifi

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Hp pavilion
Microsoft Windows 10 (32-bit)

Hello,

I wanted to 'clean" my pc because it was full of viruses and programs I didn't need. So I removed everything by setting it back to factory mode. When I wanted to instal a network, my pc didn't know what it was it was blank. I skipped it and I could use my pc but without wifi ( you can't even find the wifi icon in installing, it's like it doesn't know what wifi is). I hope someone can help, I know it was stupid to do that, but I did it. Thanks in advance 

Lynse

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Lil_Boy_Blue
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Message 2 of 10
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Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

 

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers
PAUSE
msinfo32
PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

 

If you can begin posting some details we may get a result quite quickly.

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Lynse
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Hey, 

Thanks you for helping. I don't know much of computers so I will puts some photos with it so you can look. I did what you ask and than this black screen came and nothing happened except that they were words , see photo.

I don't know if its normal that the system SKU number is different. Apparently It doesn't work to add photos. 

PC model : hp pavilion x360 convertible 

Model: 13-s161nb

[edit]

P/N T1N28EA#UUG

Notice I am from Belgium so my pc is in Dutch that makes it way harder.

So I copied the SKU number (my pc that infound) in notepad and changed it to LBB.bat but nothing happened so I added that long code with powershell and stuff and that  a black screen appears and says no network adapters found , the following command was not found: Lan show interfaces. 

The wireless Autoconfig service (wlansvc) is not running , twice on screen, and then press any key to continue. I did that and new information appears but suddenly it disappeared. 

 

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Lil_Boy_Blue
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Hi

So you have a HP Pavilion x360 - 13-s161nb (ENERGY STAR)

https://support.hp.com/gb-en/product/hp-pavilion-13-s100-x360-convertible-pc/8499316/model/9483803/m...

 

If you change the 'gb-en' to your local lingua franca then it may help.  EG:

https://support.hp.com/be-nl/product/hp-pavilion-13-s100-x360-convertible-pc/8499316/model/9483803

 

So try

WinKey + R

type 

cmd.exe pause

 

You get a screen, type the LBB.bat commands as and when

C:\>getmac

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 \Device\Tcpip_{}
BB-BB-BB-BB-BB-28 Media disconnected
48-48-48-48-48-28 Media disconnected

 

Copy and paste like the above, or  

C:\>getmac >> C:\Users\LBB\getmac.txt   generates a text file in my (or Lynse) user area.

 

and it tells me there are 3 devices, Wi-Fi; Ethernet and Bluetooth.

No need for photos then, simple copy and paste via the >> REDIRECT command.

~~~~~~

C:\>netsh wlan show interfaces

There is 1 interface on the system:

Name : WiFi
Description : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
GUID : 
Physical address : 
State : connected
SSID : WhiffyOne
BSSID : 
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 6
Receive rate (Mbps) : 72.2
Transmit rate (Mbps) : 72.2
Signal : 85%
Profile : Whiffy)ne

Hosted network status : Not available


C:\>netsh wlan show drivers

Interface name: WiFi

Driver : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Vendor : Realtek Semiconductor Corp.
Provider : Realtek Semiconductor Corp.
Date : 22/03/2019
Version : 2024.0.4.108
INF file : oem4.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11g 802.11b
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
WPA2-Personal CCMP
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined TKIP
Vendor defined CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

 

~~~~~~

 

Please do the best you can.  I think the foto failed.

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Lynse
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Hey

I'm so sorry but I don't understand what I have to do. So I did winkey r and typed the code then I got the black screen that says 

C:\Users\Lynse> 

But when i want to add the LBB it doesn't work. Can you maybe write it step by step because it's really hard for me to know what to do. When I typed a  code wlan  show interfaces etc. They said it wasn't running... 

Thanks again:(

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Lil_Boy_Blue
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Hi

Sorry, at no point do you need to type LBB.

 

I have attached a file called LynseBAT.doc, rename it Lynse.bat please.

 

 

 

 

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Lynse
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Hey, 

So I did it and when I types netsh lan show interfaces , it says that that the wired autoconfig service (dot3svc) is not running.

Same for netsh wlan show drivers but then between brackets (wlansvc). At the end when I typed everything its says warning name resolution of internetbeacon.com.nsedge.net failed. 

Thnx

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Lil_Boy_Blue
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So

Unless the Wi-Fi adapter has been physically changed, damaged or worked loose, we can try and bluff our way thru.

 

These are the drivers to download...........

HP Wireless Button Driver -- 1.1.5.1Rev.A 4.7MB Jul 15 2015 Download

 

 

Realtek Local Area Network (LAN) Driver -- 10.1.505.2015 Rev.C 12.7 MB Jul 24, 2015 Download

Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers -- 2023.15.701.2015 Rev.A 32.5 MB Aug 18 2015 Download
Realtek RTL8xxx Series Bluetooth Driver
1.6.1015.3008 Rev.S 2.6 MB Jun 28, 2019 Download
Realtek RTL8xxx Wireless LAN Drivers
2024.0.8.107/2024.0.4.108 Rev.S 14.4 MB Jun 5, 2019 Download

 

 

Worst case scenario you try the wrong one first.

SSID WiFi Born On.pngNetwork PolyGlot.png

Eth IPv4.pngHidden Devices.png

 

The pictures may not be relevant, but the first one shows I have a Wi-FI.

2 & 3 are my final settings.

Number 4 is showing things can be hidden in Device Manager meaning you cant install them,

until you find them.

 

 

Please try this new approach and ask again as needed.

 

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Lynse
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Hey, 

I don't know why but I can't send pictures but when I went to view and then show hidden divices and then looked I couldn't see zyxel g-202. Also different from the picture that I dont have as much adapters as there only 5 , 3 aren't hidden but there is a warning sign next to it and 3 who were hidden. You send me also a couple of things that I should download on the pc but as u know I dont have wifi so I can't install it. Can I do it if i first install on a USB stick and then plug it in in the pc? 

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Lil_Boy_Blue
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Hi

Options are always

Wi-Fi

Ethernet

USB/DVD

BlueTooth from a SmartPhone.

 

I suspect USB is your only choice.

 

 

 

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