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‎08-22-2024 05:48 AM

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC
Operating System: Microsoft Windows 11

Hi! I have a HP Elitebook 840 G5 and a duplicate sim card. I would like to use this sim card whenever I do not have access to ethernet/wifi or if the connection is dodgy or highly restrictive. I'm fairly sure Windows should automatically detect the card and present the option for cellular connection. However nothing happens when I slide it in, and I also cannot find any WWAN drivers in device management. I tried installing SP142400 that is HP XMM7360 WWAN driver from the website. the  installation done but the software is not detected and sim card not identified

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1 REPLY 1

‎08-22-2024 06:50 AM

HP Recommended

Hi:

 

The reason your SIM card does nothing is because your notebook does not have the optional WWAN hardware present for a SIM card to work.

 

Probably 1 in 10 EliteBook 840 G5's have that option, which is very expensive.  They all have SIM card slots.

 

In order for the SIM card to work, your notebook must have one of the following WWAN adapters installed and present in the device manager under the Network Adapters device manager category:

 

HP lt4132

Intel XMM 7360

 

The above model WWAN adapter part numbers and descriptions are listed in chapter 3 of the service manual at the link below.

 

c05922740.pdf (hp.com)

 

 

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