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‎02-17-2025 12:23 AM

HP Recommended

I have purchased an HP Laptop 15 (EOSVJ8IF) with (Windows 11 operating system) along with an HP 410 Bluetooth mouse (product Code 5396845) and am having to constantly  reconnect (generally unsuccessfully) and "Add a device" to the Laptop.

 

Mouse batteries are new  

Category:
1 REPLY 1

‎02-20-2025 09:29 AM

HP Recommended

Hi @Hugh2025 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand you are facing issues with your Bluetooth mouse.

 

Below are few suggestions to resolve the issue:

 

Check the power and connection status

Connect the mouse to a different computer

Test the mouse in HP PC Hardware Diagnostics UEFI

Run Windows Update

For detailed instructions on how to perform the above steps, please click on the link below:

 

HP PCs - Troubleshooting wireless mouse issues | HP® Support

 

 

Watch this video to learn a few ways in which you can potentially fix your mouse or wireless connection. This includes troubleshooting mice with USB receiver connections as well as mice with Bluetooth connections.

 

How to troubleshoot wireless mouse issues in Windows | HP Accessories | HP Support

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

 

I am an HP Employee.
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