New HP Pavillion Screen Washed Out and Faded

[giamemi]

Hi all, I have recently purchased a HP Pavillion 15 eh laptop and the screen is very washed out and faded. The blacks are greys and colour is really flat.

I've had a play around with the graphics settings but honestly I have no idea what I'm doing.

Everything appears up to date, the processor is a: AMD Ryzen 7 7730U with Radeon Graphics.

I've seen a few things on a Google search, but as I'm not very techy I'm a bit out of my depth.

Would be grateful for any support.

[Raj_05]

Hi @giamemi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion 15 eh laptop's screen may need some adjustments. Here are a few steps you can try to resolve the washed-out and faded display issue.

Adjust Display Settings

Brightness and Contrast:

• Right-click on the desktop and select "Display settings."
• Adjust the brightness slider and see if increasing or decreasing it helps.
• For more advanced options, click on "Advanced display settings" and adjust the contrast and color settings if available.

Color Calibration:

• Search for "Color Calibration" in the Start menu and open the "Calibrate display color" tool.
• Follow the on-screen instructions to calibrate the display.

Update Graphics Drivers

Via Windows Update:

• Go to "Settings" > "Update & Security" > "Windows Update."
• Check for updates and install any that are available.

Via Device Manager:

• Right-click the Start button and select "Device Manager."
• Expand "Display adapters," right-click on your AMD Radeon Graphics, and select "Update driver."
• Choose "Search automatically for updated driver software."

Check AMD Radeon Settings

• AMD Software:
  • Open the AMD Radeon Settings by right-clicking on the desktop and selecting "AMD Radeon Software."
  • Navigate to the "Display" tab and look for options to adjust color settings, including brightness, contrast, and saturation.

Adjust Night Light Settings

• Night Light:
  • Go to "Settings" > "System" > "Display."
  • Turn off the "Night light" feature if it's on, as it can affect the color and brightness of the screen.

Check for Physical Issues

Cable Connections:

• Ensure that the display cables (if accessible) are securely connected. This is more relevant if you're using an external monitor, but worth checking.

Screen Condition:

• Inspect the screen for any visible damage or issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support