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petinka
New member
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Message 1 of 2
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Flag Post

New HP Wireless mouse 200 and scroll dosen't work

HP Recommended
Microsoft Windows 10 (64-bit)

Hi,

i have some problem with my new  HP wireless mouse 200. After plug in and automatic instalation, scroll wheel doesn't work. I try this mouse on two other laptops and this issue is again. On support page i am find any drivers for this device. I try set other count of rows scrolling in mouse settings menu but doesn't work. Please help me whit my issue.

Thx 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @petinka, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your wireless mouse replacement.  needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your Wireless mouse. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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