New Netgear Router bricked my HP3510 wireless printer!

[HeadlyL]

My old printer (HP3510) will not talk to my new Netgear Router over the wireless unless I  turn off all security.  They both broadcast at 2.4GHz and the router uses AES encryption.  The printer report says it uses AES or TKIP.  I do not know which and it does not say.  The only way I can get the two to talk to each other is if I turn off encryption on both.  Then WPS works, but I do not want to leave it like that since all of our devices also use AES.  Any ideas other than go get a new printer...

[banhien]

@HeadlyL 

Welcome to HP Support Forum. Please use the following Guide:

                  https://support.hp.com/us-en/document/ish_1736500-1626554-16

Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

Regards.

[HeadlyL]

Thanks.  The router broadcasts at 2.4GHz just like the printer.  It is a security problem that looks unfixable.  The printer and the router both use AES but the problem might lie in how the encryption was implemented years ago vs today...

I am not expecting a solution here...new printer has been ordered...