New Spectrum Router

[rjb0722]

Have an HP Pavilion (Model 17--1053us) that does not see, in the available networks window, a new Spectrum router.  Can see all the neighbors and have logged onto another Spectrum router.  Have 2 other laptops that see and logon ok.  Have spent extensive time with Spectrum troubleshooting without success.  Need help from someone or told it cannot be fixed.  Ok with ethernet connection.

With this Spectrum device, you do not see the 2.4GHz and 5GHz.  Can only see 1 non defined signal?  Supposed to be smart and supply what is needed to device.

Thanks in advance for the help.

[Elohi_NR]

Hi @rjb0722,

Welcome to the HP Support Community.

I understand that you are facing issues with connecting your pc to the new router. I'd like to help!

Follow the steps below:

Check the wireless signal

Check the wireless button or key to confirm the wireless signal is on.

Locate the wireless key or button. This could be an image of an airplane or a wireless signal .

Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.

If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.

If the wireless signal turns on: Connect to the internet again.

If the wireless signal is turned off: Press the button or key again and then try to connect to the internet again.

Update hardware drivers

Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.

In Windows, search for and open Device Manager.

In the list of devices, select Mice and other pointing devices.

Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.

Restart the computer to complete installation of the updates.

Use wireless troubleshooting tools

Use automatic tools to test and fix a variety of wireless conditions. If one tool does not resolve the issue, use another one.

Run HPSA network diagnostics

Use Network Check in HP Support Assistant to perform network diagnostics for your computer.

In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

Select your computer, and then select HP Network Check under Troubleshooting and Fixes.

If a window displays prompting you for an administrator password or confirmation, type the requested credentials.

Click Next, and then wait for the tool to complete.

If the diagnostic test finds one or more issues, continue with these steps.

Under Possible Root Causes, click the listed possible cause, select a recommended action, and then follow the instructions.

After completing the recommended actions, click Re-check.

Repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have been completed.

Follow the remaining steps from this document here and see how it goes. 

Hope this helps! Keep me posted. 

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