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‎06-26-2020 02:11 PM

HP Recommended
Product: HP Stream Laptop 11-y0XX

Just upgraded to newest Xfinity router (xFi Advanced Gateway which has support for W/-Fi 6). All of our other devices in the house automatically connected to the new router - which had the same network name as before... but our hp laptop didn’t. And when I open up the network settings... the network isn’t listed. Also - I like other devices - I do not see where I can search for other networks not listed. The list of networks that do show up - are all of our neighbor’s networks... just not ours. Anyone else have this issue or have any ideas on how (or even if) we can get connected to our network?

 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2020 03:59 PM

HP Recommended

Thanks Banhien. I called Comcast directly (again) to ask them how I can set that up (dual broadcast) and the rep told me the likely problem was from needing to get my driver updated. Apparently a common and known issue with the new xFi gateway with WiFi 6... whatever that is. 
Here’s the link to the article the rep sent me:  https://www.xfinity.com/support/articles/update-wifi-driver

 

thanks for your help

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2 REPLIES 2

‎06-26-2020 02:49 PM

HP Recommended

@PIneSt 

 

What is your 11-y0xx ? Looks like it only supports 2.4GHz networks. Please allow your new router to broadcast DUAL bands and your machine should see the 2.4GHz network to connect.

 

Regards.

BH
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Was this reply helpful? Yes No

‎06-26-2020 03:59 PM

HP Recommended

Thanks Banhien. I called Comcast directly (again) to ask them how I can set that up (dual broadcast) and the rep told me the likely problem was from needing to get my driver updated. Apparently a common and known issue with the new xFi gateway with WiFi 6... whatever that is. 
Here’s the link to the article the rep sent me:  https://www.xfinity.com/support/articles/update-wifi-driver

 

thanks for your help

Was this reply helpful? Yes No
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