New laptop issues

[Kelsey26]

Does anyone know how to contact support? I have had my laptop for 4 days now and have had a few very frustrating issues. Every time I select my laptop on the support page, the page turns into a wheel that just keeps spinning so I can't find any contact info. I've listed my issues below if anyone can help. 

• Wifi disconnects & when I try to reconnect, there are no networks. I read the post on here from July but didn't find a solution to this. 
• OneDrive keeps disconnecting and the icon disappears from my taskbar. I have to go online to redownload the app but I have lost a lot of work since it randomly disconnects throughout the day without warning. (I've been so used to an older computer's autosave working that I never save while I'm working but I guess I need to start.)
• My laptop was asleep overnight on the charger. When I went to start it the next day, it had shut down & I had lost a lot of work (OneDrive happened to disconnect without autosaving). It has happened more than once. Is there a reason the laptop would shut down while it's in sleep mode?

[Nirvana_95]

Hi @Kelsey26

Welcome to the HP Support Community. Thanks for bringing this to our notice. We are really sorry about it. 

I see that you are facing issues with your system. Do not worry, we are here to fix it.

Did you make any hardware or software-related changes to it?

Since it is a new system, I would suggest you please update all the drivers and check if the issue persists. Here is a link that will help: https://support.hp.com/in-en/drivers 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Kelsey26]

I'm not sure exactly what would be a hardware or software change. All I have done is download programs/apps that I need. I haven't changed anything else, though. I also have updated all the drivers this past Friday and the issues still continue.

[Nirvana_95]

In that case, could you run a hardware scan on your system and let me know the outcome of it: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Kelsey26]

I ran the hardware scan again (I ran one last week when the issues started) and it is saying passed on all types. 

[Nirvana_95]

Thanks for your response.

I would suggest you please try resetting your system to resolve the issue. Here is a link that will help: https://support.hp.com/us-en/document/ish_2026006-1490761-16 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!