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‎09-06-2024 11:01 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 (267R4AV)

So I reinstalled windows on this pc and I had put drivers on a flash drive prior but I got my thumb drives mixed up and wiped it during the process.  At this time I’m traveling and only have access to my iPhone.  I have a camera adapter and I can put files on an exfat thumb drive with the iPhone that I can then transfer to the PC.  The issue is I can get to the HP drivers page for my device but all the download links are grayed out because I’m on an iPhone.  It’s infuriating to be so close to being able to do something just to be thwarted by the corporate gatekeepers.  I’ve tried spoofing my browser to no avail.  I will have to find a pc to borrow somewhere I guess, as I don’t return home for another week.  

Category:
2 REPLIES 2

‎09-06-2024 11:17 PM - last edited on ‎09-09-2024 12:33 PM by Retired

HP Recommended

So I was able to get the Realtek WiFi driver from the Realtek website I’m now online running the hp driver assist stuff. I’m still sour about the download block by hp but hopefully someone else in my shoes reads this. 

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‎09-10-2024 07:02 AM

HP Recommended

Hi @RandyRain,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

It's great to hear that you were able to get online by installing the Realtek WiFi driver! Being on the road and running into hurdles like that can be frustrating, but at least now you can access HP's drivers via their website on your PC.

If anyone else runs into a similar situation, a few tips to keep in mind:

 

  • USB camera adapter with an iPhone: As you've done, you can use a camera adapter and a flash drive formatted in exFAT to transfer files between your iPhone and PC.
  • HP Support Assistant: Once you’re connected to the internet, the HP Support Assistant can automatically detect and install the necessary drivers, making the process smoother.

Refer to this document: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 User manual


 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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