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‎05-10-2020 08:59 AM

HP Recommended
Product: Spectre X360 2020
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have a new Spectre X360 2020 running on Windows 10.  My Bluetooth recently vanished from my Device Manager so am unable to connect Bluetooth devices.   It was definitely there when I first started using the laptop as I connected my HP mouse successfully and saw Bluetooth listed in my Device Manager.  I believe this happened after an automatic update took place.  I have checked for new updates on Windows and HP and have downloaded latest updates and Bluetooth drivers.  I have also tried system restore and also a complete re-set but nothing has fixed the issue.  I have read a lot online with people having similar issues with Bluetooth dissppearing but haven't found a resolution.  Can anyone help?

Thanks, LD8810

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2020 04:32 AM

HP Recommended

This seems to have been resolved with an automatic update.  Thank you.

View solution in original post

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3 REPLIES 3

‎05-10-2020 02:52 PM

HP Recommended

@LD8810 

 

What exactly is the model/product of your Spectre X360 2020  ? Please use the following way to find out

 

      https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎05-11-2020 02:40 AM

HP Recommended

Heelo,

It's a HP Spectre x360 - 13-aw0115na.

Thanks,

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‎05-14-2020 04:32 AM

HP Recommended

This seems to have been resolved with an automatic update.  Thank you.

Was this reply helpful? Yes No
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