• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-27-2025 04:04 PM

HP Recommended

My Wi-Fi suddenly disappeared during a Windows update. Now I tried reinstalling the drivers, but it won't finish the install, says check logs files. Log has "Failed to add driver package: The plug and play service is not available on the remote machine."

Reply
2 REPLIES 2

‎05-29-2025 01:10 PM

HP Recommended

Hi @JClark46,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No

‎05-29-2025 01:50 PM

HP Recommended

My laptop is a HP ZBook 15 G3.

I have in Device manager, Bluetooth Device (Code 31), Intel Dual Band Wireless AC 8260 (Code 56), Intel Ethernet Connection (2) 1219LM (Code 31) and TAP Windows Adapter V9 (Code 31).

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.