No Wi - Fi, No Internet, No Blue Tooth

[Briansgaron]

I have a HP 15 bs212wm Laptop running Windows 10  /  64  Version 22H2...No Wi - Fi, No Internet, No Blue Tooth and the WIFI Page and Ethernet Page not showing up and missing drivers...The System wasn't running as normal and I tries many things to correct but nothing I did would work so I decided to Reset and when it was done it was worst than before...In 40 years I've never not been able to fix things and I have never lost all form of getting online...Very perplexing,

The System before this has been great and extremely reliable..I'm really stuck and really need some help and guidance PLEASE.

Respectfully,

Brian

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to use the tool on another PC to create the installation media, you will need to enter your PC's product number i the tool's search window to create the recovery media.

Your PC's product number is:  3TT16UA#ABA

BTW, I've read a few posts like yours regarding the Intel® Wireless-AC 9461Wifi/Bluetooth card just up and quit working after recent Windows updates.

Haven't seen any reliable fixes for the problem.

Intel® Wireless-AC 9461 quit working on W10 - Search (bing.com)

[Briansgaron]

Paul,

Thank you so much for all the information extremely helpful. So yesterday I did perform the recovery using the HP cloud recovery tool.Unfortunately, it failed. One of the reasons could be because it was not actively online. Fully set up to be online but that was my initial problem and the reason for the recovery.

Question for you, have you been able to review the files in the recovery tool once the USB is ready ? I did, and I have some questions about the content ,format and the dates that are listed.

I took a screenshot of these files and Would like input and clarification  from you and other experts…In short Something doesn’t look right.

Respectfully,

Brian

[Paul_Tikkanen]

You're very welcome, Brian.

I have never looked at the files after they were created.

I would have no clue if they looked right or not.

Sometimes the tool doesn't work for various reasons. 

For example, this person used the tool and posted it failed.

He uploaded the failure log file which I usually can't decipher, but this time I was able to see what the probable cause of the failure was, what the workaround is, and I was correct.

Solved: Re: SSD boot device (windows 10) has died. - HP Support Community - 8659574

You also have the other option of clean installing W10 by making a bootable USB installation flash drive with the media creation tool.

Download Windows 10 (microsoft.com)

W10 should automatically install the Intel Wi-Fi and Bluetooth drivers for the model Wi-Fi adapter your notebook comes with.

You can download the latest W10 Wi-Fi and Bluetooth drivers directly from Intel at the link below.

Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

Paul

[Briansgaron]

Paul thanks again for providing those 3 Links, I just uploaded them.

[Briansgaron]

Paul,

thanks for the information on those Intel drivers...I just uploaded the SSU  from the link you provided,

[Paul_Tikkanen]

You're very welcome, Brian.