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‎01-08-2024 11:21 AM

HP Recommended
Product: HP Pavilion Notebook - 15-ab271sa (ENERGY STAR)

I have a HP Pavilion laptop but cannot get bluetooth to work.Approx 3 years ago everything was fine but since obtaining a speaker I now find that it will not pair.I have tried everything even through microsoft who told me to contact the manufacturer.Does anyone have answer.OR their telephone number?

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2 REPLIES 2

‎01-08-2024 11:37 AM

HP Recommended

What model Wi-Fi adapter does your notebook have?

 

You can find the model of the Wi-Fi adapter by going to the device manager, click to expand the Network adapters device manager category.

 

Perhaps there is an updated W10 Bluetooth driver for it.

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‎01-09-2024 05:24 AM

HP Recommended

Thanks for your suggestion.I have checked this out and all drivers are fully up to date

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