No internet access

[Khalid15]

Just updated my network controller drive and working perfectly but my WiFi keeps saying no internet access after connecting to hotspot

[Betty0610]

@Khalid15

Welcome to the HP Support Community.

Connect it to another WiFi network and check if that works. If not, let's uninstall and reinstall wi-fi drivers:

Press Windows + X keys on the keyboard, select Device Manager. 

In the list of devices, you should see the Network adapter. 

Expand the Network adapter, right click on the Network adapter drivers and then select Uninstall. 

In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted. 

Restart the PC.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Khalid15]

Okay Thanks....I will let you know once this is done...thanks for your care

[Khalid15]

Hi....there's network access but I still can't browse ..it's not going....it keeps saying the server can't be found because the DNS lookup failed in all my browsers 

[Betty0610]

Did you try other web browser?

[Khalid15]

Yes I tried other browsers but still not working

[Betty0610]

Are you able to able to detect and connect to a different network? 

Let us know 🙂

[Khalid15]

Yes I am able to do that

[Betty0610]

Since you're able to connect to another Wi-Fi, the issue is not with the Laptop here. Please check with your internet service provider.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Khalid15]

How do I configure my internet service provider pls