No option for WiFi, Adapter has Yellow Triangle and Code 10

[Jupiter07]

My laptop has been running fine until last night when the option to use wifi went away. I have no switches on my keyboard to turn on or off. Followed a few steps from other board members that suggested disabling and enabling the driver but that does not work neither. I have restarted plenty of times and nothing is helping. 

Any help is appreciated before I lose my mind. Thanks.

[Nal_NR · Accepted solution]

Hi @Jupiter07,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I recommend you follow the below steps and check if it helps.

Power cycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right-click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right-click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right-click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right-click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

Let me know how it goes and you have a great day!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Jupiter07]

Thank you for the help. After trying all the deep technical solutions, a hard reset was the one that helped lol. I really appreciate it!

[Nal_NR]

Hi @Jupiter07,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.