No wireless connections working

[Harukamiku]

So my wifi shows either no networks available, or it says "can't connect to this network" for all the networks listed if it shows any.

i have tried to update my driver.

i used the network adapter troubleshooter, which says either the access point or wireless needs to be looked at and to try resetting it.

i have also tried to look at ipconfig in cod, it shows "media disconnected" on everything. 

I tried to reset the logs using netsh 

Please help me! School starts Monday!

[DavidSMP · Accepted solution]

Hi @Harukamiku,

Good Day. Thank you for taking an interest in the HP community. I understand that the computer has Wi-Fi connectivity issues. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better, I would require more information regarding this:

• Did this happen after a windows or software update?
• Did you check with a hardwired Ethernet cable to see if it goes online on a wired connection?

For a start please try these steps:

• First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.

• Also, follow the prescribed steps from his guided troubleshooter: http://hp.care/2tp5hbc  and that should fix things for you as long as there are no hardware issues with the computer.
•  
• Please perform all the prescribed steps from this link: http://hp.care/2sEZlcM
• also to try and resolve the issue.

Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from here  http://hp.care/2ijzLar  to ensure that the issue is not software related.

If it still doesn't work, A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Harukamiku]

It looks like it was the driver. The driver was actually not the most up to date! So I followed your link and updated to the most up to date for the network driver! Thanks so much!

[A4Apollo]

Hi @Harukamiku, I am the Mr.Robot. It looks like you were interacting with @DavidSMP, but he is out of the office today, so I'll take over from here.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day!

[RSCollins]

I will try to answer your questions now.

This happens all the time.  I just reset the computer to factory settings and it still happens.

Right now I have connected a network cable in order to get internet access.

When I finished my reset last nigjht the problem still existed.  I then installed software to detect my computer and notify me of further updates.  It gave me three updates relating to network/wireless drivers which I installed.

I rebooted and wireless networks appeared.  Great but afterwards I decided to reboot and see if the issue was resolved.

On bootup no wireless network appeared.  

I have read online HP forums and this seems to be an issue with a lot of people.  Whatever has been suggested to try on these forums I tried but to no avail.

Is there a solution available?  I need to get this fixed.

Thanks