• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-08-2020 07:34 AM

HP Recommended
Product: Db-1059au
Operating System: Microsoft Windows 10 (64-bit)

RTL8723BE-VB 802.11b/g/n is my wifi adaptor but i am unable to connect with 5ghz wifi. Not showing on my wifi list. Only 2.4 ghz is getting connected. Olz help

1 REPLY 1

‎11-08-2020 07:46 AM

HP Recommended

Hi,

b/g/n can only connect to the 2.4GHz network. To connect to the 5GHz networ you need an ac/b/g/n module or a USB dongle.

So you can either replace the network module.

Your notebook has only one antenna so you need to find an ac module with a single antenna

Ex

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supporte

https://www.ebay.com/itm/L17365-005-RTL8821CE-OEMHP-WIRELESS-BLUETOOTH-CARD-15-DA-15-DA0032WM-CA73-7...

 

On page 50 of service manual you can see the steps to replace the module

http://h10032.www1.hp.com/ctg/Manual/c06719946

 

or you can get a wifi USB dongle

Ex:

https://www.amazon.com/TP-Link-Mini-Wireless-Supports-10-9-10-14/dp/B07PB1X4CN/ref=sr_1_4?dchild=1&k...

 

Hope it helps.

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.