Not able to turn on bluetooth and I don't see any icon to turn on and not in notification panel

[opheli]

I recently realized that I cannot turn on the Bluetooth on my device. this is the first time I am interested in using it. When I got the laptop months ago the Bluetooth was on it. I saw the icon to turn on the Bluetooth in the notification panel.

After a few updates, I realized it is not there also when I went into setting to turn it on the box to click on to turn on the Bluetooth is not present just all the other settings for Bluetooth is there.

I have tried to update the Bluetooth and wireless drivers on the pc but even after doing all those I still don't see anything to turn on the pc. I even go to device manager and spoke to the virtual assistant and done everything I should and still don't see the Bluetooth radio to turn it on so it can be turned on in settings....

I'm confused and frustrated HELP! HELP!

[ieee488]

Tell us your notebook model.

https://support.hp.com/us-en/document/c03429630

[opheli · Accepted solution]

product name  HP 15 Notebook PC

[personal information removed]

you see that blue part high lighted that shows to turn on the Bluetooth I do not see it. it is missing!!!  (second image)

and neither is it in the action center to turn on either!!!

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[ieee488]

Your laptop is a 15-f222wm  remember that for next time

I would try to find an updated Bluetooth driver for your laptop.

The ones on HP.com are at least 2 years old.

Go into Device Manager and let Windows search for an updated driver.

[opheli]

okay, thanks. I do not see a Bluetooth driver but I do see a USB root hub driver but no Bluetooth radio and I recently updated the wireless device driver and still no change. 

[opheli]

okay, thanks. I do not see a Bluetooth driver but I do see a USB root hub driver but no Bluetooth radio and I recently updated the wireless device driver and still no change. 

there is no update available.