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Jenni4567
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Message 1 of 2
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Notebook cannot find my home WiFi but can find others

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HP Stream Notebook 11

My notebook is picking up other WiFi networks around me (I.e. neighbors and my phone hotspot) but it will not find my home WiFi. I have tried resetting my router but it doesn’t fix the issue. My WiFi is working with all my other home devices. Looking for a way to fix this. Thanks!!

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banhien
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Message 2 of 2
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@Jenni4567 

 

Probably it ONLY supports 2.4GHz networks and your home network use 5.0GHz. Very simple fix: to allow your home router/modem to broadcast BOTH (dual) bands which are 2.4GHz and 5.0GHz. Your machine will see 2.4GHz immediately.

 

Regards.

BH
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