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‎05-06-2020 02:23 AM - edited ‎05-06-2020 02:32 AM

HP Recommended
Product: HP 255 G7 Notebook-PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

the Notebook worked well. But now it doesn'f find the WiFi-Adapter any longer. The connection via Ethernet cable is ok. But if it is not connected, no network adapter is found. Windows could not solve the problem.

 

Best regards Nbdruck

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2020 01:29 AM - edited ‎05-07-2020 02:12 AM

HP Recommended

Thank you Lil_Boy_Blue!

 

I opened the device manager and selected "WLAN Realtek RTL8821CE 802.11ac PCIe Adapter".

In "General" it shows me the device status:

The device could not be startet. (Code 10)

{Process failed}

The process could not be performed.

 

Now, I set the BIOS settings to the factory defaults and now it works.

View solution in original post

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5 REPLIES 5

‎05-06-2020 04:16 AM

HP Recommended

Hi

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

 

 

If in doubt please ask.

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‎05-06-2020 05:26 AM

HP Recommended

My Windows has German language 😞

Physisch. Adresse   Transportname
=================== ==========================================================
Deaktiviert         Verbindung getrennt
B0-0C-D1-EE-CF-BC   Nicht zutreffend
48-5F-99-3E-81-C2   Medien ausgeworfen
0A-00-27-00-00-04   Nicht zutreffend

Der Dienst für automatische Konfiguration verkabelter Netzwerke (dot3svc) wird nicht ausgeführt.

Im System ist keine Drahtlosschnittstelle vorhanden.
    Status des gehosteten Netzwerks  : Nicht verfügbar

Im System ist keine Drahtlosschnittstelle vorhanden.
Drücken Sie eine beliebige Taste . . .

"Im System ist keine Drahtlosschnittstelle vorhanden." -> There ist no wireless interface in the system.

Hostname:                                      LAPTOP-JMGBD9VB
Betriebssystemname:                            Microsoft Windows 10 Home
Betriebssystemversion:                         10.0.18363 Nicht zutreffend Build 18363
Betriebssystemhersteller:                      Microsoft Corporation
Betriebssystemkonfiguration:                   Eigenständige Arbeitsstation
Betriebssystem-Buildtyp:                       Multiprocessor Free
Registrierter Benutzer:                        Verwaltung
Registrierte Organisation:                     HP
Produkt-ID:                                    00325-96533-48390-AAOEM
Ursprüngliches Installationsdatum:             05.02.2020, 12:59:28
Systemstartzeit:                               24.04.2020, 09:17:17
Systemhersteller:                              HP
Systemmodell:                                  HP 255 G7 Notebook PC
Systemtyp:                                     x64-based PC
Prozessor(en):                                 1 Prozessor(en) installiert.
                                               [01]: AMD64 Family 21 Model 112 Stepping 0 AuthenticAMD ~3100 MHz
BIOS-Version:                                  Insyde F.17, 16.01.2019
Windows-Verzeichnis:                           C:\WINDOWS
System-Verzeichnis:                            C:\WINDOWS\system32
Startgerät:                                    \Device\HarddiskVolume1
Systemgebietsschema:                           de;Deutsch (Deutschland)
Eingabegebietsschema:                          de;Deutsch (Deutschland)
Zeitzone:                                      (UTC+01:00) Brüssel, Kopenhagen, Madrid, Paris
Gesamter physischer Speicher:                  7.646 MB
Verfügbarer physischer Speicher:               4.063 MB
Virtueller Arbeitsspeicher: Maximale Größe:    9.607 MB
Virtueller Arbeitsspeicher: Verfügbar:         3.491 MB
Virtueller Arbeitsspeicher: Zurzeit verwendet: 6.116 MB
Auslagerungsdateipfad(e):                      C:\pagefile.sys
Domäne:                                        WORKGROUP
Anmeldeserver:                                 \\LAPTOP-JMGBD9VB
Hotfix(es):                                    10 Hotfix(e) installiert.
                                               [01]: KB4534132
                                               [02]: KB4516115
                                               [03]: KB4517245
                                               [04]: KB4528759
                                               [05]: KB4537759
                                               [06]: KB4538674
                                               [07]: KB4541338
                                               [08]: KB4552152
                                               [09]: KB4501374
                                               [10]: KB4549951
Netzwerkkarte(n):                              3 Netzwerkadapter installiert.
                                               [01]: Realtek PCIe GbE Family Controller
                                                     Verbindungsname: Ethernet
                                                     DHCP aktiviert:  Ja
                                                     DHCP-Server:     192.168.2.1
                                                     IP-Adresse(n)
                                                     [01]: 192.168.2.104
                                                     [02]: fe80::c195:b2e0:5ab9:67dc
                                               [02]: Bluetooth Device (Personal Area Network)
                                                     Verbindungsname: Bluetooth-Netzwerkverbindung
                                                     Status:          Medien getrennt
                                               [03]: VirtualBox Host-Only Ethernet Adapter
                                                     Verbindungsname: VirtualBox Host-Only Network
                                                     DHCP aktiviert:  Nein
                                                     IP-Adresse(n)
                                                     [01]: 192.168.56.1
                                                     [02]: fe80::15b2:e4e3:af59:eae9
Anforderungen für Hyper-V:                     Erweiterungen für den VM-Überwachungsmodus: Ja
                                               Virtualisierung in Firmware aktiviert: Ja
                                               Adressübersetzung der zweiten Ebene: Ja
                                               Datenausführungsverhinderung verfügbar: Ja

Name                      InterfaceDescription                    ifIndex Status       MacAddress             LinkSpeed
----                      --------------------                    ------- ------       ----------             ---------
Bluetooth-Netzwerkverb... Bluetooth Device (Personal Area Netw...      13 Disconnected 48-5F-99-3E-81-C2         3 Mbps
WLAN                      Realtek RTL8821CE 802.11ac PCIe Adapter      11              48-5F-99-3E-81-C1          0 bps
Ethernet                  Realtek PCIe GbE Family Controller            8 Up           B0-0C-D1-EE-CF-BC       100 Mbps
VirtualBox Host-Only N... VirtualBox Host-Only Ethernet Adapter         4 Up           0A-00-27-00-00-04         1 Gbps



Name                      InterfaceDescription                     DriverFileName  DriverDate DriverVersion NdisVersion
----                      --------------------                     --------------  ---------- ------------- -----------
Bluetooth-Netzwerkverb... Bluetooth Device (Personal Area Network) bthpan.sys      2006-06-21 10.0.18362.1  6.30
WLAN                      Realtek RTL8821CE 802.11ac PCIe Adapter  rtwlane.sys     2020-03-12 2024.0.10.212 6.70
Ethernet                  Realtek PCIe GbE Family Controller       rt640x64.sys    2018-08-15 10.30.815.... 6.40
VirtualBox Host-Only N... VirtualBox Host-Only Ethernet Adapter    VBoxNetAdp6.sys 2020-04-09 6.1.6.37129   6.0




ComputerName                          : LAPTOP-JMGBD9VB
InterfaceAlias                        : VirtualBox Host-Only Network
InterfaceIndex                        : 4
InterfaceDescription                  : VirtualBox Host-Only Ethernet Adapter
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : 0A-00-27-00-00-04
NetAdapter.Status                     : Up
IPv6LinkLocalAddress                  : fe80::15b2:e4e3:af59:eae9%4
IPv4Address                           : 192.168.56.1
IPv6DefaultGateway                    :
IPv4DefaultGateway                    :
NetIPv6Interface.NlMTU                : 1500
NetIPv4Interface.NlMTU                : 1500
NetIPv6Interface.DHCP                 : Enabled
NetIPv4Interface.DHCP                 : Disabled
DNSServer                             : fec0:0:0:ffff::1
                                        fec0:0:0:ffff::2
                                        fec0:0:0:ffff::3

ComputerName                          : LAPTOP-JMGBD9VB
InterfaceAlias                        : Ethernet
InterfaceIndex                        : 8
InterfaceDescription                  : Realtek PCIe GbE Family Controller
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : B0-0C-D1-EE-CF-BC                                                               NetAdapter.Status                     : Up                                                                              NetProfile.Name                       : WLAN-D57112                                                                     NetProfile.NetworkCategory            : Private                                                                         NetProfile.IPv6Connectivity           : NoTraffic                                                                       NetProfile.IPv4Connectivity           : Internet                                                                        IPv6LinkLocalAddress                  : fe80::c195:b2e0:5ab9:67dc%8                                                     IPv4Address                           : 192.168.2.104                                                                   IPv6DefaultGateway                    :                                                                                 IPv4DefaultGateway                    : 192.168.2.1                                                                     NetIPv6Interface.NlMTU                : 1500                                                                            NetIPv4Interface.NlMTU                : 1500                                                                            NetIPv6Interface.DHCP                 : Enabled                                                                         NetIPv4Interface.DHCP                 : Enabled                                                                         DNSServer                             : 192.168.2.1                                                                                                                                                                                             ComputerName                          : LAPTOP-JMGBD9VB                                                                 InterfaceAlias                        : Bluetooth-Netzwerkverbindung
InterfaceIndex                        : 13
InterfaceDescription                  : Bluetooth Device (Personal Area Network)
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : 48-5F-99-3E-81-C2
NetAdapter.Status                     : Disconnected





ComputerName           : internetbeacon.msedge.net
RemoteAddress          : 13.107.4.52
InterfaceAlias         : Ethernet
SourceAddress          : 192.168.2.104
PingSucceeded          : True
PingReplyDetails (RTT) : 21 ms



Drücken Sie eine beliebige Taste . . .

 

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‎05-06-2020 07:52 AM

HP Recommended

Hi

WLAN Realtek RTL8821CE 802.11ac PCIe Adapter 11 48-5F-99-3E-81-C1 0 bps

WLAN Realtek RTL8821CE 802.11ac PCIe Adapter rtwlane.sys 2020-03-12 2024.0.10.212 6.70

 

Installed but not connecting.

Eth IPv4.pngNetwork PolyGlot.png

 

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8821CE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : 
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : 
IPv4 Address. . . . . . . . . . . : 192.168.2.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 06 May 2020 09:27:41
Lease Expires . . . . . . . . . . : 07 May 2020 09:27:41
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 
DHCPv6 Client DUID. . . . . . . . : 
DNS Servers . . . . . . . . . . . : 8.8.8.8
1.1.1.1

 

 

 

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‎05-07-2020 01:29 AM - edited ‎05-07-2020 02:12 AM

HP Recommended

Thank you Lil_Boy_Blue!

 

I opened the device manager and selected "WLAN Realtek RTL8821CE 802.11ac PCIe Adapter".

In "General" it shows me the device status:

The device could not be startet. (Code 10)

{Process failed}

The process could not be performed.

 

Now, I set the BIOS settings to the factory defaults and now it works.

Was this reply helpful? Yes No

‎05-07-2020 03:17 AM

HP Recommended

Prego.

 

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