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- Re: Once Again orange light STUCK on and no wifi

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08-26-2017 08:55 PM
So I was just watching YouTube and suddenly it buffered I look and the orange light is in and the wifi box is red NO WIFIS and thing is in wifi adapter settings i click enable and it says enabled and it's isn't actually so idk and now I restated it's gone tottaly
Before you say Yes I've tried device manager going to network name and pressing update I've tried system restore but that's getting stuck on installizing I haven't got much choice what do I do here ? And the real question is WHY is this happening ?????? My desktop don't do this so it's rather the laptop or the internet card what's built into my laptop it seemed like I could've been caused by an update HOWEVER it haven't done it on windows 10until the update CALLED kb4023057
So idk what's going on with this and I don't want to restore my laptop really because I have a lot of stuff on there
08-28-2017 08:16 AM
Greetings @W0lf,
Thanks for the post and Welcome to HP Forums.
I understand that you are facing an issue with wireless connectivity on your computer, is that right?
Kudos to you for trying to troubleshoot the issue on your own.
Not to worry, I will be glad to assist you.
Have you run a diagnostics on your computer?
Have you tried to update all the drivers using HP Support Assistant?
Are you able to access the internet with an ethernet connection?
Request you open device manager by doing right-click on the Windows button.
Uninstall the wireless adapter.
Restart your computer couple times for Windows to install a generic driver.
Check if you are able to access the internet over wireless.
If you are able to access the internet on any other computer, request you download the driver from this link and install it on your computer and check.
Let me know if this helped.
Chimney_83
I am an HP Employee
08-29-2017 08:11 AM
this laptop is all strange well about the hp support assistant i was going to do that and it said somthing about a update for a wireless key WICH im guessing is the uh shortkey right ? what stays orange so maybe that is what i need ?
however sounds silly but i might of fixed it idk yet but i manuly disabled windows updates as thats what i think was jsut causeing it as soon as it updates i know it might be bad to not update but if it fixes it its fine
now about drivers i actully didint install that support assisttant first i actully downloaded a internet driver from the place you put in your pc serial and comes up with the different drivers and as SOon as i started installing it it literally done the same thing just cut off and it was done for
i pretty much fix this by doing a system restore now it fixes it but hhopefully the windows update disabled will stop it im not sure
08-30-2017 12:03 PM
Thanks for the reply and glad to hear that the issue was resolved by doing a system restore. Recommend you still install the driver from the link provided earlier and let me know if it helped.
Keep me posted.
Chimney_83
I am an HP Employee
08-30-2017 09:59 PM