One network not showing

[lela0121]

Hello,

My laptop is not showing a wifi network that I know exists.  It's showing numerous other networks, but the one that every other device is connected to in the house is not showing up.  We've tried restarting the laptop, the router, the modem, and nothing.  

[Dragon-Fur]

@lela0121 

Welcome to the HP User Community.

Make sure the router is broadcasting that SSID named network

Make sure the router firmware is updated

Check the status of the network(s) controlled by the router

If you make any changes, restart the router (warn users of the network you are doing this)

and / or

Use a Manual setup to enter the name of the SSID network and connect.

Windows 10

Control Panel > icon view > Network and Sharing Center

Set up a new network connection or network

What else?

Take a look at the Network Discovery settings.

If you cannot "see" or "find" (manual add) the network,

Consider switching Network Discovery to ON

Control Panel > icon view > Network and Sharing Center

 Left column >  Change  advanced sharing settings

Open Private(current profile)

Network Discovery

Select (Switch ON   (Off = UNCheck) Turn on network discovery

Check / Switch ON  (Off = UNCheck) Turn on automatic setup of network connected devices

File and printer sharing

Select / Switch ON  (Off = UNCheck) Turn on file and printer sharing

HomeGroup Connections

Select / De-Select (Clear) Allow windows to manage homegroup connections (recommended)

Save Changes

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Question / Concern Answered, Click "Accept as Solution"

[WyreNut]

@lela0121 

In addition to what @Dragon-Fur mentioned, if your PC is a bit older, not all HP laptops came with the ability to see 5ghz wifi bands - only 2.4ghz.

Is the "invisible" network 5ghz?

WyreNut

[Dragon-Fur]

@WyreNut 

Good Point!

Yes - if the router "Dual Band" and is broadcasting on both frequencies, that's good.

If the device you want to connect only supports one frequency, you must connect to that band / SSID named network.

Example - Dual Band Network - Printer Connection (generally applies to your device, too)

SSID_Dual_Band_Example_12

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"