• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-31-2019 11:30 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Hello I recently downgraded my laptop which came with Windows 10 to Windows 8.1 The problem is that now I cannot connect to the internet The Ethernet adapter is somehow "not plugged in" I tried alot of things but failed to download the correct Ethernet drivers Please help me

3 REPLIES 3

‎02-01-2019 11:55 AM

HP Recommended

@Zikisisa

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with the computer.

 

I will be delighted to assist you here. 

 

Please let me know the product number of the computer to assist you further with relevant steps.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No

‎02-01-2019 12:12 PM

HP Recommended

Its Product ID is 1ZD13EA#ACQ

And the Serial Number is CND8075WQS

Was this reply helpful? Yes No

‎02-01-2019 12:19 PM

HP Recommended

@Zikisisa

 

Thanks for the response.

 

Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.