PROBLEM WITH LAPTOP AND ROUTER

[GIAGOULA66]

sometimes without any reason my laptop lost the router all the other devices have wi fi ( can see the router) but from my laptop dιsappears the router and suddenly appears after sometime. What happens . All the drivers are update . I saw this from cc cleaner

[Max3Aj]

@GIAGOULA66, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP laptop intermittently loses visibility of your router, while other devices stay connected. Since your drivers are up to date, let’s walk through a few steps to isolate and resolve the issue.

Forget and Reconnect to the Network

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks
• Select your router’s SSID and click Forget
• Reconnect manually and re-enter the password

Disable Power Saving for Wi-Fi Adapter

Sometimes Windows disables the Wi-Fi adapter to save power:

• Press Windows + X → Device Manager
• Expand Network adapters → Right-click your Wi-Fi adapter → Properties
• Go to Power Management tab → Uncheck “Allow the computer to turn off this device to save power”

Change Preferred Band (2.4GHz vs 5GHz)

If your router supports dual-band:

• Go to Device Manager → Wi-Fi adapter → Advanced tab
• Set Preferred Band to either 2.4GHz or 5GHz depending on your router’s stability

Reset Network Settings

• Go to Settings > Network & Internet > Status
• Scroll down and click Network reset
• Restart your laptop after the reset

Update BIOS and Chipset Drivers

Even if CCleaner shows drivers are updated, it’s best to check HP’s official site:

• Visit Official HP® Support
• Enter your laptop’s model number
• Download and install the latest BIOS, Chipset, and Wireless LAN drivers

Check for Interference or Router Settings

• Ensure your router firmware is up to date
• Try changing the router’s channel 
• Avoid placing the laptop near microwaves or cordless phones 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support