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slamzeh
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Message 1 of 2
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PXE boot with dongle

HP Recommended
V7W66UT#ABA
Microsoft Windows 10 (64-bit)

Hi

Sometimes when I PXE boot via dongle it is 50/50 whether I get network or not.

Ethernet driver is both in the boot image and windows image.

Is there a newer firmware tool which can flash the firmware in the dongle to make it work more stable?

It is a USB-C to RJ45 dongle.

 

Model: RTL8153-03

 

https://store.hp.com/us/en/pdp/hp-usb-c-to-rj45-adapter

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@slamzeh Welcome to HP Community!

 

I understand that the USB-C to RJ45 dongle is not working properly.

 

Please try to connect to another computer and check.

 

If the issue still persists, please contact our phone support and get it to replace it.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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