Pavilion dv6 Bluetooth Problem in Windows 10 64bit

[MasoudRich]

My HP Pavilion dv6 6177se bluetooth was working perfect in Windows 7 64 bit. after upgrading to Windows 10 64 bit i can't find and turn on bluetooth . My Network adapter is Intel(R) Centrino(R) Wireless-N 1030  . i try everything for this problem such as :
1- troubleshoot with windows
2- unistall and install again the device from device manager

3- turn on bluetooth services from registery

4- Download and install the latest driver from hp support page that is compatible with windows 7 64 bit

5- Download latest driver from intel website that is compatible with windows 8.1 64 bit

Hardware Ids :
PCI\VEN_8086&DEV_008B&SUBSYS_53158086&REV_34
PCI\VEN_8086&DEV_008B&SUBSYS_53158086
PCI\VEN_8086&DEV_008B&CC_028000
PCI\VEN_8086&DEV_008B&CC_0280


But windows can't detect my integrated bluetooth device .
i think that i need a compatible driver with windows 10 64 bit , How can i find it ?

[A4Apollo]

Hey there! @MasoudRich, Thanks for stopping by the HP Support Forums!

I understand Bluetooth issues with your laptop.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned the Bluetooth driver is not recognized in device manager.

Uninstall the Bluetooth driver from device manager on your PC and install the latest driver using HP support assistant.

Refer this article to know more information about using HP support assistant.

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Refer this article to further troubleshoot Bluetooth issues with your laptop.

If the issue still persists try uninstalling the Bluetooth driver from device manager and install the driver using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

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