• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-23-2019 05:24 AM - edited ‎01-23-2019 05:26 AM

HP Recommended

My Pavilion g6 1331-sa laptop used to have Bluetooth working. Now i cannot find any reference to Bluetooth in Device Manager and no bluetooth icons in the Taskbar tray. I have been to the HP driver download facility and tried downloading various drivers for this model and serial number (5CD1515ML0), e.g. Atheros Bluetooth, Realtek Motorola Bluetooth 3.0+HS Driver, but this does not solve it. The problem may have begun after I reloaded Windows 7 (64-bit) at the end of last year. I have seen other similar problems posted for Pavilion g 1300 series apparently 'losing' the bluetoth capability. Also I think I had the same problem a couple of years ago and somehow managed to solve it but cant remember how! Please advise how I might fix this . . . 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2019 07:15 AM

HP Recommended

Hi:

 

Below is the link to the product specs page for your notebook.

 

https://support.hp.com/gb-en/document/c03125593%

 

It never had built in bluetooth networking capability, or that feature would have been listed along with the 802.11 b/g/n wireless connectivity specification.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-23-2019 07:15 AM

HP Recommended

Hi:

 

Below is the link to the product specs page for your notebook.

 

https://support.hp.com/gb-en/document/c03125593%

 

It never had built in bluetooth networking capability, or that feature would have been listed along with the 802.11 b/g/n wireless connectivity specification.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.