Pen connected to blue tooth but not working

[IzzyBe_e]

I'm having trouble with my Wacom Bamboo pen on my HP ENVY x360 laptop. It connects, and the buttons work (I can launch apps like OneNote), but when I try to write with it, nothing happens, and it often shows as disconnected. I previously bought an MPP 2.0 tilt stylus, which also had issues with the pen not connecting at all, so I got the Wacom pen to try instead. Is there anything I can do to fix this?  

I just tried this in school with my friends computer with the a hp elitebook x360 and it worked well on his without even connecting via blue tooth , so its a system issue but i have no idea what is up with the PC, went to device manager and everything is alright, the pen worked for 5 seconds and just stopped right after unboxing.

[Nal_NR]

Hi @IzzyBe_e ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It seems like you're experiencing an issue with pen compatibility and connectivity on your HP ENVY x360 Laptop - 15-ee0503na. Here's a step-by-step guide to troubleshoot and resolve the problem with your Wacom Bamboo pen:

1. Verify Pen Compatibility

• The HP ENVY x360 - 15-ee0503na supports Microsoft Pen Protocol (MPP). Some Wacom pens use a different protocol (such as Wacom AES), which may lead to inconsistent behavior. Ensure your Wacom Bamboo pen is MPP-compatible. If it isn't, it might explain the intermittent connectivity.
• The MPP 2.0 tilt stylus you mentioned not connecting could also be due to a protocol mismatch or driver issues.

2. Update Drivers

• Step 1: Go to Device Manager (press Windows + X and select Device Manager).
• Step 2: Expand Human Interface Devices.
• Step 3: Right-click on the HID-compliant touch screen and select Update driver.
• Step 4: Repeat for any pen input devices listed (such as Wacom Pen or Surface Pen if they appear).
• Step 5: If the drivers are up-to-date but the issue persists, try reinstalling the drivers:
  • Right-click the pen device and select Uninstall device.
  • Restart your laptop, and the drivers should reinstall automatically.

3. Check Bluetooth and Connection Stability

• Bluetooth Signal Issues: Since the pen often shows as disconnected, there may be Bluetooth connectivity problems.
  • Make sure your Bluetooth drivers are up to date:
    1. Go to Device Manager > Bluetooth.
    2. Right-click the Bluetooth adapter and select Update driver.
  • Check for Bluetooth interference (e.g., nearby devices, Wi-Fi, or other Bluetooth peripherals) and move the laptop or pen to reduce interference.

4. Pen Calibration and Settings

• Step 1: Open Settings > Devices > Pen & Windows Ink.
• Step 2: Ensure that pen features are properly configured (check if the pen is recognized and settings like handwriting input and pen pressure are enabled).
• Step 3: If the Wacom Bamboo pen has its own software (Wacom drivers or apps), open the app and recalibrate the pen for your screen.
• Step 4: Try disabling palm rejection temporarily to check if the pen responsiveness improves.

5. Windows Ink Settings

• Go to Settings > Devices > Pen & Windows Ink and:
  • Ensure that Let me use my pen as a mouse is checked.
  • Check Ignore touch input when I’m using my pen to ensure there’s no interference from the touch screen.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @IzzyBe_e ,

Please find the remaining steps below.

6. Update Firmware and BIOS

• Sometimes pen issues are due to outdated firmware or BIOS versions.
  • Visit HP’s support page for your laptop model and download any available BIOS and firmware updates.

7. Test with Another Application

• Try using the pen in different applications such as Microsoft Whiteboard or Paint to check if it works consistently across other apps.
• If the issue is app-specific, try reinstalling the app (such as OneNote).

8. Reset/Reinstall Pen Software

• If your Wacom Bamboo pen uses its own software or drivers, try:
  • Uninstalling the Wacom software or driver.
  • Rebooting the laptop.
  • Reinstalling the software and checking if the pen works.

9. Try an HP-Compatible Pen

• Since the MPP 2.0 tilt stylus had connection issues, it’s possible that the pen or Bluetooth module might not be functioning correctly. Consider trying an HP-compatible active pen, like the HP Tilt Pen or the HP Active Pen G3, designed to work seamlessly with HP ENVY x360 models.

10. Reset Windows Pen Settings

• If the problem persists, you can try resetting the Windows Ink Workspace settings:
  • Open Settings > Devices > Pen & Windows Ink.
  • Scroll down and select Reset Pen Settings if available.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[IzzyBe_e]

I did everything but nothing worked, ill probably just purchase a hp tilt pen. Thank you for your help though.

[Nal_NR]

Hi @IzzyBe_e,

You are welcome! That would be a great idea😊
 

Do keep us posted if anything in the future. Take care