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‎06-28-2024 10:40 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2K3D8AV)
Operating System: Microsoft Windows 11

Hello,

I've been experiencing WiFi troubles with my HP laptop since I purchased it. Within the first year, I had connectivity issues, and after claiming the warranty, I received a new WiFi card. However, after a couple of hours of usage, the WiFi disconnected, the WiFi icon went missing, and Device Manager showed an error 45 for the RTL8821CE, indicating the device was unplugged. After a few days, it started working again.

After 6 to 8 months, the issue has resurfaced. I contacted HP support and went through extensive troubleshooting, including a Windows reset, driver reinstallation, and BIOS reset. None of these steps helped to resolve the issue. Finally, HP support suggested I order a new WiFi card from them and have it installed on a chargeable basis.

Why should I spend money on a new WiFi card if the one they provided under warranty doesn't work? This feels like an unreliable hardware or driver issue. Can anyone help me understand or provide a solution to this persistent problem?

Thank you!

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PS: It works when I reboot computer next day for couple of minutes again goes disconnected!

 

Category:
4 REPLIES 4

‎06-29-2024 06:57 AM

HP Recommended

Hi:

 

The only suggestion I can offer (if and when you get the RTL8821CE Wi-Fi card to show up again in the device manager), would be to update the Wi-Fi driver to the latest version HP has for that model Wi-Fi adapter:

 

 2024.10.228.9

 

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153073.exe 

 

 

1 person found this reply helpful
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‎06-29-2024 09:50 PM

HP Recommended

Thanks for the solution, but I did something along with that worked idk how 🙂 because only driver didn't help.

Solution:

  1. With the system powered on, removed the Wi-Fi card.
  2. Uninstalled old device drivers through Device Manager.
  3. Re-plugged the antenna and Wi-Fi card, then secured everything.
  4. The device appeared in Device Manager but wasn't ready. Installed the latest driver and rebooted.

Result:

  • Wi-Fi worked for a whole day without disconnecting.
  • When it disconnected later, a reboot fixed the issue again, and it continues to work.
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‎06-29-2024 11:11 PM - edited ‎06-29-2024 11:18 PM

HP Recommended

okay after couple of hours it's gone again 

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User463523_0-1719724714966.png

 

User463523_1-1719724287573.png

 

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‎06-30-2024 08:34 AM

HP Recommended

left it shutdown for few hours, on power on again it's back. What happening?

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