Ping spikes on fresh new Laptop HP VICTUS 16-r1176ng

[Zennit]

Hey guys,
Just freshly got my new Victus Laptop, though upon using it I have realized that pretty much every few seconds my ping spikes up to 100-150ms (sometimes even up to the thousands).

Specs:
Intel i7 14650hx

RTX 4060

I have:
- 100% made sure that it's not an issue of my router / ISP as other devices work perfectly fine
- made sure Roaming is turned off in Windows Device Manager settings
- checked my drivers, trying to update them but they are (or should be) up to date
- checked my task manager if anything comes up that suddenly eats any resources (CPU / network / etc.) but nothing found either

I am quite a bit clueless at this point...did this device come with a malfunctioning / bad network card? 
Do I need different drivers? (Current drivers are from Realtek) If so, do I uninstall the current network drivers and re-install other drivers?

Current Network Drivers:

- Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter  Version: 6001.15.158.601

- Realtek Gaming GbE Family Controller

Hope this can be fixed..
Thanks.

[zoey7886]

@Zennit, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Ping Spikes on HP Victus 16-r1176ng! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing high latency issues with your HP Victus laptop. Here are some steps you can take to troubleshoot and resolve these ping spikes:

Network Adapter Settings:

• Open Device Manager. Go to Network adapters and right-click on your wireless adapter, chose Properties.
• In the Advanced tab, disable any power-saving options or settings related to roaming aggressiveness.
• You might also try setting your Preferred Band to a specific frequency like either 2.4 GHz or 5 GHz to see if that improves the connection.

Update Drivers:

• Use the HP Support Assistant to check for any updates for your network drivers and apply them. This tool can ensure all drivers are up-to-date and optimized for your specific laptop model.

Background Applications:

• Check for applications running in the background that may be consuming bandwidth. You can use Task Manager to assess which apps are utilizing network resources.
• Disable or uninstall any software that you don't need, especially if it's known for high network usage (e.g., cloud backup services, streaming applications running in the background).

Wireless Channel:

• Consider changing the wireless channel on your router, especially if it’s a crowded spectrum. Sometimes interference from other networks can cause spikes in latency.

Windows Network Settings:

• Run the Network Troubleshooter built into Windows to detect and fix common connectivity problems.
• Open Settings > Update & Security > Troubleshoot > Internet connections, then run the troubleshooter.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Zennit]

Hello Zoey, thank you for the reply.

I have already went through all the steps you have mentioned in your post within the past few days by scrolling through endless amounts of forums and posts here in the community - but unfortunately none of them have stopped the ping spikes.

I have decided to simply order a new network card by Intel (AX210) and throw the crappy one by Realtek (which is widely known to be highly instable) out of the laptop.

Should arrive either tomorrow or on Wednesday so I'll see if that was actually it.

If you happen to have any other uncommon solutions I'd be willing to try those out - though I don't think any will work at this point...

Thank you for the reply.

[zoey7886]

@Zennit, Thanks for getting back—and totally hear your frustration. There's nothing more annoying than a brand-new device giving you lag and latency right out of the box, especially when everything else in your setup is working fine.

Sounds like you've been incredibly thorough already (kudos for that), and honestly, your move to switch to the Intel AX210 might just be the right call. Realtek adapters have been a bit hit-or-miss in some cases, and if stability is a priority, Intel is often the go-to.

If you’re still open to trying something niche while you wait:

Try disabling "802.11n/ac/ax Wireless Mode" under advanced adapter settings (Device Manager > Properties > Advanced tab). Sometimes forcing it to a specific standard (like just "ac") helps reduce spikes.

Also, check if "Bluetooth Collaboration" is enabled—turning that off has surprisingly helped in a few odd cases.

Fingers crossed the AX210 does the trick! Let us know how it goes—we’re rooting for smooth, spike-free pings ahead.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Zennit · Accepted solution]

Hey Zoey,

apologies for the late reply. 

The Intel AX210 was incompatible with my Notebook which is why I had ordered an AX200 instead.

This network card worked - however the ping spikes remained for some reason.

Another issue I faced was a specific game called "Valorant" refusing to open.

Eventually after some time I realized that the integrated GPU unit inside my CPU was interfering with the NVIDIA card.

I found out I had to update my Intel GPU driver (since for some reason updating the Intel Wifi Driver did not work) to fix a) the game to open and b) to have also fixed the ping spikes.

I'm not sure why the graphics driver was *also* interfering with my network connectivity but that fixed it for me - and I can assure you (and everyone who reads this) that I went through 6-7 days of trying all sorts of "solutions".

Everything is fixed now thanks to that.